The Regional Manager is responsible for leading a team of business and service professionals in delivering an outstanding member experience across his or her entire regional portfolio of clubs. The ideal candidate must have a holistic view of the business and be able to quickly assess and prioritize key actions to achieve and exceed each club's primary service and financial metrics. This position will make frequent visits to their clubs to support the club team by identifying business opportunities, removing barriers and developing strategies for success.
Essential Duties and Responsibilities
Conduct regular club visits, which include but are not limited to:
General introductions to build relationships with team members at all levels
Training staff on all Planet Fitness policies, procedures and standards
Conduct club walkthroughs to identify critical issues that could impact member experience
Review the club’s financial performance and KPI’s with management
Implement action plans to address all outstanding issues and areas of opportunity
Interact with members and employees exemplifying professionalism, our Core Values and Company Mission Statement
Ensure team member compliance with company policies and procedures
Acquire, develop and support talent at all levels within the region
Track and analyze sales, marketing and operational analytics, and develop action plans to address outliers and leverage top performers
Oversee club and equipment maintenance procedures and personnel and ensure that all repairs are completed in a prompt and timely manner
Handle all presale duties related to new club openings within region (i.e. hiring, training, operational setup)
Ensure clubs meet and/or exceed monthly member retention goals
Manage Club Managers, providing on-site guidance and leadership working closely with each club to manage costs (i.e. labor, supplies, repairs) and drive greater operational efficiency
Follow up on all member experience feedback (i.e. mystery shops, Happy or Not, member surveys) and develop corrective action plans as needed
Perform end-of-month audit tasks and responsibilities
Work with other Regional Managers to share best practices
Provide input and execute all company-wide roll outs and improvements initiatives
Coordinate bonus incentive program and verify scoring for monthly general manager bonuses
Cover any club manager duty if needed in cases of emergency or vacancy
Key Areas of Focus
Member satisfaction through proper execution of Planet Fitness’s core values
Team performance and effectiveness
P&L and Key Performance Indicators: processes for best practices, management and results
Bachelor’s degree preferred and a minimum of five years of relevant experience in a multi-unit franchisee
Ability to communicate clearly and effectively, problem solve and act decisively
Ability to think creatively and strategically as well as set and lead organizational priorities
Possess a results-driven attitude with the ability to work independently, make quick decisions and prioritize appropriately
Proven track record of leading and maintaining a high performing, service-driven and dynamic team
Strong planning and organizational skills
Discretion when handling sensitive and confidential information
Strong knowledge of California employment laws
Experience with Microsoft Office Suite
Experience with Issuetrack and ADP Workforce Now is a plus
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.