Physician Secretary

OrthoConnecticut, PC - New Milford, CT

Full-time

OrthoConnecticut, The Region’s leading Orthopedic Specialists. Delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn’t changed since in 1954: our commitment to you.

OrthoConnecticut offers a competitive benefits and compensation package to include but not limited to generous PTO, standard holidays, 401k, health, dental, vision, company paid life/AD&D insurance and more.We are looking for a full-time, self-motivated and organized individual to join our dedicated team of health care professionals where patient care comes first.

TITLE: Physician Secretary

REPORTS TO: Office Manager

LOCATION: New Milford

HOURS: Full-Time 40 hours/week - 8am-5pm Monday thru Friday with overtime as required with manager approval

GENERAL STATEMENT OF DUTIES:

Position is primarily responsible for the day to day management of a very busy Orthopedic surgeon’s practice.Knowledge of medical office procedures required and the ability to interact with patients, physicians and co-workers required.

RESPONSIBILITIES / WORK REQUIREMENTS:

Represents physicians by:

  • Ensuring an excellent patient experience from entry to departure
  • Properly greeting each patient with a professional and pleasant attitude, check them in and out, and escort them to the exam room, if needed
  • Effectively communicating with patients when they make inquiries, by phone or at the office
  • Screening and referring incoming phone calls and visitors to ensure accurate, timely, and positive communication, facilitation, and representation of WCOS
  • Demonstrating regard for the dignity and respect of all patients, family members, staff, and visitors
  • Maintaining proper attendance and punctuality to ensure the office is operated in an efficient and cost-effective manner
  • Respecting and understanding the patient's right to treatment and right to involvement in treatment decisions
  • Understanding and adhering to all HIPAA regulations regarding patient confidentiality and recordkeeping (written acknowledgement required)

Ensures physician productivity by:

  • Managing and maintaining physician calendars as directed
  • Schedule patient appointments and physician consultations, professional meetings, conferences, teleconferences, etc
  • Call patients to confirm appointments, special tests, etc
  • Recording and transmitting phone messages in a timely manner
  • Regularly check voice mail and respond before the close of business day unless it requires immediate attention
  • Scheduling, receiving, and announcing scheduled patients and visitors
  • Screening unscheduled patients and visitors
  • Arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
  • Route all patient calls to call center to ensure all patient information is updated
  • Ensuring all insurance precertification and benefits verification is collected in advance of appointment to reduce patient wait time
  • Accurately entering all patient demographic information and other data
  • Collecting required insurance co-payments, patient balances, and properly document if Registration staff unavailable
  • Routing charts and records to appropriate areas in a timely and accurate manner
  • Ensure that all patient paperwork is scanned into SRS in a timely and accurate manner

All of the above applies when covering for another physician in the absence of dedicated Physician Secretary.

Surgical Scheduling responsibilities:

  • Schedules, re-schedules and cancels surgical patient appointments according to protocol and physician availability
  • Returns all routine patient calls within 24 to 48 hours of initial call
  • Returns all urgent calls the same day
  • Verifies patient demographics, insurance information, and pertinent medical history during the scheduling process.
  • Provides basic pre-operative information/instructions to surgical patients appropriate to the type of surgery that is scheduled
  • Understands pre-certification requirements for Medicare, commercial and workers’ compensation insurers and explains and assists patients in meeting those requirements
  • Responsible for contacting insurance carriers to obtain surgical pre-certification
  • Responsible for all record keeping and paperwork associated with the patient’s surgery
  • Updates and maintains the physician daily schedule on the practice intranet
  • Receive and process all changes to the schedule and notify the surgical scheduling department of any changes
  • Other duties that may be inclusive, but not listed in the job description

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Minimum of 1 year experience in private practice required (3+ years highly desirable)
  • High school graduate or equivalent
  • Pleasant personality and patience is a MUST
  • Outstanding listening skills and the ability empathize with others
  • High degree of composure and interpersonal skills
  • Devoted to teamwork and portraying the company in a very positive manner
  • Maintain proper, courteous, and helpful telephone etiquette
  • Organized, accountable, self-motivated, and attentive to detail
  • Excellent written, verbal , interpersonal and communication skills
  • Ability to work under pressure and accurately prioritize problems & initiatives
  • Ability to work some overtime during the week to accommodate physician patient schedule as directed
  • Experience with computerized scheduling system required
  • Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

ACCEPTABLE EXPERIENCE AND TRAINING:

  • Two years related office experience
  • Experience and familiarity with prior authorizations and insurance requirements in a specialty and/or surgical setting is highly desirable
  • Previous experience in medical office setting preferred
  • Knowledge of medical terminology
  • Knowledge of multi-line telephone systems

Job Type: Full-time