Help Desk /Desktop Support Technician

InnovaSystems International - San Diego, CA4.0

Full-timeEstimated: $64,000 - $91,000 a year
At InnovaSystems, extraordinary solutions are born through innovative software.

A leading provider of information technology and enterprise-level solutions to the Department of Defense, federal, state and local government agencies, InnovaSystems delivers a vital service to support our nation s National Security Strategy. We engage organizational effectiveness and readiness by optimizing disparate data sources and operational systems resulting in reduced costs, increased effectiveness, and accessibility.

As a member of the InnovaSystems team, you will be empowered to do the best work of your career with challenging assignments that solve real-world problems and a steady focus on comprehensive leadership training and career growth.

Job Role

As an aspiring IT professional, you're looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly skilled team. You also want an employer that values and invests in its people.

InnovaSystems has an immediate opening for a Help Desk Specialist, Tier 1 and 2. As a Help Desk Support Specialist, you'll connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalate and manage expectations, and resolving their simple technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.

Our Help Desk Support Specialists are responsible for troubleshooting and resolution of office workstation, printers, telephone and other devices.

Typical daily tasks would include:
Maintain, analyze, troubleshoot and repair office workstations, printers, telephones and other devices.
Assist in installation, configuration, and troubleshooting of enterprise software, including Microsoft Office and endpoint protection.
Monitor help desk queue and email requests and respond within acceptable timeframe.
Maintain an inventory of corporate computing assets and assignments.
Assist in developing and communicating internal processes and standards.
Develop training materials and technical documentation of internal applications.
Participate in discussions regarding efficiencies in internal processes and systems architecture.
Development and maintenance of web and desktop based custom internal applications.
Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
Perform facilities responsibilities as needed to assist in keeping the office maintained.
Provide setup and support of company events and social gatherings during operating hours.

Windows 10 administration
Office 365
Active Directory Administration
Hardware & software troubleshooting
Network troubleshooting (1+)
ITSM ticketing experience
ITIL (1+)
Inventory management (1+)
Desired Experience (Not required)

Azure or AWS exposure (1+) – General hands on experience.
Mac OS troubleshooting (1+)
IOS 10 and 11 (1+)
OS imaging exposure (1+) – Good
SharePoint (1+)
WebRoot (Any)
ShoreTel VoIP (Any) – General understanding of VoIP
Conference room AV technology troubleshooting
VPN exposure
Any Microsoft certification relevant to Information Technology.
Any Cisco certification relevant to Information Technology.
Requires at least 4 years of experience in the field or in a related area

In return, InnovaSystems will invest in you. We offer training, direct mentorship, and support for growth into a more technical or managerial position from day 1. We have a robust set of in-house tools to help you build, flesh out, and execute progress on the goals that matter. Previous help desk members are now among our team leads in quality assurance, documentation, and release operations.

  • This position will require a DoD Secret Clearance, so the candidate must have an active clearance or the ability to obtain one.
Benefits & Culture

Flexible schedule
Technical and Leadership Training
10 Paid Holidays
3 weeks (120 hours) of paid leave annually - hours increase after 3 years of service
401k Plan w/ 5% match
Comprehensive benefit package to include health, dental, vision and supplemental insurance plans

Varies depending on location:
Onsite Gym/Workout Facilities
Social Events
Contributes to community organizations; Challenged Athletes Foundation (CAF), Support the Enlisted Program (STEP), Salvation Army, Wes Wish Toy Drive