The Senior Instructional Designer is responsible for creating content and learning experiences for a variety of audiences using various delivery methods for nThrive product training. This role delivers training plans, programs, and/or individual courses that are linked to business requirements.
Serves as Subject Matter Expert for assigned solutions to design and develop training programs that reflect a comprehensive understanding of those solutions and the context in which they are used by nThrive clients to achieve desired outcomes.
Assists with client product adoption by partnering with Product Management to provide appropriate and timely training program design and development for new features and releases.
Partners with Implementation, Client Application Engineering, support and other internal teams to support nThrive business strategy and goals through training programs that contribute to the overall success of product implementation, adoption, and ongoing client satisfaction.
Ensures internal and external client satisfaction of training programs for product implementations and ongoing learning events by actively soliciting feedback to continuously improve training program design and execution.
Serves as Subject Matter Expert for all assigned products and function as liaison between Product Management / Development and internal clients to assimilate and communicate upcoming product changes and impact on end users.
Initiates direct, consistent communication between business analysts and product managers, trainers, and other Subject Matter Experts, to successfully acquire, develop and/or maintain up-to-date information.
Develops and execute project plans to ensure timely delivery of learning modules using sound instructional design; manage training program design and courseware development processes through to completion.
Uses sound instructional design processes and adult learning methodology to plan, design and develop classroom and web-based instructor-led and asynchronous product training content and materials.
Writes instructional content that is concise, engaging, and appropriate for the intended audience, purpose, and delivery method. Produce learning resources in a variety of formats including print, graphics, audio, video, and other technologies.
Analyzes post-training follow-up to determine applicability of course material or training approaches and in collaboration with trainers and subject matter experts, work to ensure courses are accurate, up-to-date, and provide appropriate level of detail and incorporate feedback from internal and external customers.
Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
7+ years of experience in software and/or technical curriculum development/course design for synchronous and asynchronous instructor-led, computer-based and web-based training, including blended learning programs.
Experience with Adobe Framemaker.
Exceptional communicator who can serve as a liasion between numerous internal teams to ensure solution knowledge is shared across the organization and duplication of content development effort is minimized.
Ability to understand technical content, communicate well with subject matter experts and translate technical content to non-technical staff.
Ability to communicate effectively, including the ability to make presentations, facilitate meetings, and transfer knowledge of training intent to others.
Strong editing skills, creative ability and technical expertise are strong plusses.
Ability to manage tight deadlines using effective project management, organization, and prioritizing skills.
Solid knowledge of all MS Office Products.
Self-directed professional who takes direct responsibility for on-time project completion in a flexible, collaborative, and creative work environment.
Sef starter with a demonstrated ability to work in a team environment that requires quick turnaround and quality output.
Bachelor's degree in instructional design, education or communication.
Articulate 360/Storyline knowledge.
Experience with single-source development tools such as Ancile, Docebo, WalkMe, AuthorIt.
Be Inspired. Ignite Change. Transform Health Care.
From Patient-to-Payment, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.