The Patient Care Coordinator registers and discharges patients in a friendly, professional, and efficient manner, properly verifies and updates all patient demographics and insurance information. The Patient Care Coordinator collects from the patient any past-due balances, deductibles, insurance co-pays and out-of-pocket charges as needed. On a daily basis, this position is responsible for the accurate end-of-day patient cash and insurance reconciliation, including missing ticket reports.
MINIMUM QUALIFICATIONS
Education and Experience:
· High school diploma or GED required
· One year of experience as a medical receptionist preferred
ESSENTIAL SKILLS AND ABILITIES
· Proficient computer skills
· Ability to problem solve
· Detail oriented
· Excellent communication skills, proper grammar and writing capability
· Team Player
· Highly motivated, able to multi-task, work under pressure in a fast-paced environment
· Exceptional interpersonal skills
· Possess a caring, patient and friendly attitude
DUTIES AND RESPONSIBILITIES
1. Greet patients in a friendly manner
2. Properly verifies and updates all patient demographics and insurance information
3. Update patient HIPAA information and follows all HIPAA rules and regulations
4. Scan insurance and ID information into the practice management software
5. Record new patient referral sources
6. Document the patient appointment time and arrival time on the fee ticket
7. Ensure the check-in process has been completed, then places the chart/route sheet in the designated technician rack
8. Release medical records information to persons and agencies according to State and HIPAA regulations
9. Properly follow all policies and procedures for cash controls within the practice
10. Schedule return appointments and diagnostic testing as requested by the physician
11. Properly document patient check-out times on the fee ticket
12. Refer patient to the business office if the outstanding past-due balances cannot be collected at time of check-out
13. Maintain and understand the proper performance standards of productivity as defined by management
14. Complete any additional tasks and responsibilities as noted in the pay for performance program
15. Must be able to perform the duties of the check-in/check-out process
16. Professional and Personal Development/Goals and Objectives
a. Exhibit professional demeanor with a positive enthusiastic attitude at all times when representing the practice
b. Must attend all in-service and webinar training seminars as directed by the Office Team Lead
c. Set goals and objectives for professional growth. Review and revise goals on an ongoing basis
d. Provides input on how to improve customer service, decrease costs and increase revenues for the practice
17. Customer Service
a. Support the practice core values and mission statement to develop, enhance and promote quality customer service through team effort
b. Exhibit flexibility, sensitivity and respect while maintaining an effective working relationship with all team members
18. Maintain practice confidentiality, follow HIPAA & OSHA guidelines and follow the rules and regulations of the practice
19. Assumes other duties as assigned
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
· The majority of the time on-the-job is spent walking and sitting
· At times the job may require weight to be lifted up to 50 pounds
· The job requires the following types of vision: close, distance, peripheral and depth perception
· Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic)
· Must be able to communicate clearly in person and over the telephone
· Hearing must be adequate to perform job duties in person and over the telephone
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
SUPERVISORY RESPONSIBILITIES: None
OTHER
This job description is intended only to describe the general nature and level of work performed. The Patient Care Coordinator must be able to travel to various satellite locations as needed for work assignments. A valid Florida driver’s license is required. This job description is not intended nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Patient Care Coordinator will perform all duties listed in this job description as well as any other assigned by the Office Team Lead. Overtime may be required.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Profit sharing
- Referral program
- Uniform allowance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Work setting:
Ability to commute/relocate:
- Winter Haven, FL 33880: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
