Full Job Description
Office of Medicaid Innovation
University of Illinois System - Springfield
The University System Office seeks an Assistant Director, Medicaid Provider and Consumer Relations to collaborate with OMI lead staff while working closely with various units within Healthcare and Family Services (HFS) and the various partnering campuses, colleges, and units across the University of Illinois System to meet the needs of HFS-enrolled providers and individuals contacting the University seeking assistance related to the Illinois Medical Assistance program. The Assistant Director serves as full line supervisor and program administrator, overseeing the day-to-day operations of the Office of Medicaid Innovation's (OMI) IM+Assist branded support tools and initiatives and the University staff managing these support functions. The IM+Assist project is the development of centralized help desk with a wide scope of duties and abilities to assist University of Illinois units in the administration of HFS-funded Project Orders. In addition, the IM+Assist project also facilitates and supports some direct technical assistance to HFS-enrolled beneficiaries (consumers) and medical providers, seeking assistance from the University of Illinois, Office of Medicaid Innovation.
Additional responsibilities include:
Supervision and Program Administration
Manages day-to-day operations of the IM+Assist initiative, identifying, proposing, and developing new tools and strategies to meet the demands and needs of various HFS consumers and providers.
Plan, assign and review the productivity and output of IM+Assist initiatives to ensure adequate consumer satisfaction and problem resolution.
Hire, train, develop, manage, and review staff, as needed, to perform and maintain the necessary technical assistance required by individuals and entities seeking support from the IM+Assist project.
Provide direct technical assistance and support to individuals and entities seeking assistance with one or more issues related to the Illinois Medicaid program, including University-based functions.
Reporting and Project Tracking
In collaboration with OMI staff, under the direction of management, establish processes and protocols for the management, routing, and tracking of incoming problems and issues.
Develop and maintain all required reporting related to incoming issues, timeliness of resolution, outstanding/ unresolved issues, resolution of issues, and consumer satisfaction.
Establish and maintain access to various data systems and portals, established and maintained by the University, HFS, and OMI, for the purposes of issue identification, triage, and resolution.
Provider, consumer, stakeholder, and funder interface
Work closely with HFS administrators, OMI staff, University partners, and other stakeholders to identify consumer and provider issues to be addressed under the umbrella of the IM+Assist project.
Ensure all technical assistance and support efforts provided under the IM+Assist project are designed and delivered consistent with goal and priorities of HFS while remaining constant with the values of the University.
Provide support and guidance to IM+Assist staff in their management, routing and resolution of issues submitted to OMI.
Provide direct technical support to individuals and entities seeking assistance from the IM+Assist project.
Collaborate with OMI staff to address the needs of the unit and ensure efficiency and effectiveness of all OMI initiatives, as needed.
Frequent statewide travel, including some overnights, as required, to meet the needs of OMI and HFS. Use independent judgment to determine appropriate use of resources for travel to priority destinations.
Perform other related duties and participate in special projects as assigned.
Candidates must possess a bachelor's degree in communications, business management, or health care field (A masters degree in a related field preferred) with a minimum of 3 years of experience in the administration, management, or support of Medicaid-funded services and support at the state or provider level is also required and a minimum of 1 year of management experience or supervision. Other qualifications include: experience in customer support and data management; the ability to analyze issues and quickly identify root-causes for seemingly complex problems; dynamic ability to function across multiple data platforms and information sources to source resolutions to identify issues and to build strategies to help address identified issues; demonstrated ability to plan, track, monitor and support program operations while balancing a wide portfolio of projects and duties; demonstrated excellent oral and written communication skills and interpersonal relationship management; knowledge of Microsoft Office.
This is a full-time, 12-month Academic Professional position. For full consideration, candidates must apply and submit a letter of application, resume, and names/addresses/phone numbers of three professional references by August 20, 2020 at https://uajobs.hr.uillinois.edu/.
The System Office conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.
System Human Resource Services
The System Office is an affirmative action/equal opportunity employer dedicated to building a community of excellence, equity and diversity. The System Offices welcome applications from women, underrepresented minorities, individuals with disabilities, protected veterans, sexual minority groups and other candidates who will lead and contribute to the diversification and enrichment of ideas and perspectives.