Social Work Supervisor

City & County of San Francisco - San Francisco, CA (30+ days ago)4.2


Introduction

Department Overview

With a staff of approximately 2,200 employees and an annual budget of $900 million, the Human Services Agency (HSA) delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA provides a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage. It offers programs and services that ensure the protection and safety of children, the elderly and dependent adults. It helps people secure employment through training, job search and child care assistance.

Position Description

Under direction, the Social Work Supervisor provides supervision to specialized social workers such as Human Service Technicians and Social Work Specialists. They monitor the work of staff engaged in providing various social services to clients in such programs as Adult Services, Family and Children’s Services and In-Home Supportive Services.

The essential functions may include but are not limited to:
1. Supervising the schedule and work activities of unit by planning and delegating the work of a unit involved in providing casework, client management, continuing client investigation, transportation and processing services for programs in Adult Services, Family and Children’s Services, In-Home Supportive Services and the Homeless Program.

2. Managing the professional development of staff by participating in the selection of unit staff, providing staff training and providing coaching and ongoing feedback. Ensuring performance appraisals are used effectively and timely to develop growth plans and identify opportunities for staff to learn.

3. Ensuring staff work meets program compliance with applicable policies and procedures by reviewing completed cases, assignments and ongoing referrals and recommending corrective action when required.

4. Coaching staff on emergency calls and crisis situations of appropriate case action and suggesting methods and strategies to resolve problems.

5. Holding regular consultations and unit meetings to share updates and other important information.

6. Attending program meetings, providing updates and participate in program or policy improvement initiatives.

7. Building collaborative relationships with staff, supervisors, other departments, professionals, and community partners to identify and provide services to clients.

8. Responding to inquiries and referrals from staff, other departments, community organizations, and the public. Investigating complaints and recommending corrective action as necessary to resolve complaints while maintaining confidentiality.

9. Researching opportunities for continuous improvement, staying up to date of the latest policies and best practices in social services. Sharing professional literature and training opportunities with staff. Recommending improvements to operations of unit activities.

10. Preparing quantitative and narrative reports for managers and other program stakeholders using data.

Minimum Qualifications

Education:
Possession of a baccalaureate degree from an accredited college or university.

Experience:
Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year.

Possession of a Master’s degree in Social Work or Counseling may substitute for one year of experience.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement (CBT-2914-902801)
Select “Apply” and read and acknowledge the information
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Dorys Lorio, by telephone at (415) 557-5733 or by email at Dorys.Lorio@sfgov.org.

Selection Plan
Basic Supervisory Exam (weight: 40%)

Supplemental Questionnaire (weight: 60%)

Selection Procedures
Basic Supervisory Exam (Weight: 40%)

Candidates who meet the minimum qualifications will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire (weight: 60%)

Candidates are required to complete the Supplemental Questionnaire as part of the online application process and to continue in the selection process. Candidates who achieved a passing score on the Basic Supervisory Exam will have their Supplemental Questionnaire rated. The purpose of the Supplemental Questionnaire is to collect information regarding the candidate's education and/or experience as it relates to the minimum qualifications. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

Note: Candidates must achieve a passing score on the Basic Supervisory Exam in order to have their Supplemental Questionnaire rated. Only those applicants who pass both exam components will ranked on the eligible list.

Conviction History
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Conclusion
General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:
http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams:Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Exam Type: Combined Entrance and Promotive
Issued: August 14, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-2914-902801
HSA/ DL / 415-557-5733

Benefits
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.