Mac Solutions Consultant

Alectrona - Washington, DC (30+ days ago)3.0


Summary
Congratulations! We're super excited that you found our ad. It's hard to come by unique, talented individuals like you.

Company Description

We're an Apple focused IT consulting firm that provides business technology solutions to a variety of amazing clients in the DC area. We help our clients find technical solutions to real-world business problems. The important thing about our company is that it's growing fast, really fast. We need people like you to keep up this amazing momentum without sacrificing the exceptional services we provide to our clients.

We are experts at integrating Apple products into busy offices, and we love helping people learn to love their new macOS or iOS device. We use Jamf Pro to deploy and manage devices (and to keep the IT side of things). We're also experts and helping businesses get setup with G-Suite (formerly Google Apps), VoIP phones, BambooHR, Atlassian products (JIRA and Confluence), and network equipment from Cisco Meraki.

We specialize in putting technology to work in ways that improve process for small to mid-size organizations, where we know our skills and services best match their needs and budgets. We excel in helping companies and nonprofits with 10 to 100 employees: advertising and P.R. firms, law firms, retail establishments, and everything in between.

Everyone here is insanely passionate about what we do and how we do it. We don't want you wearing a suit, and you may often find someone not wearing shoes. There tends to be quite a bit of laughing (and yes, sometimes crying). You will be required to bring your personality to work with you every day. We're not talking about demotivational posters and Dilbert comics--this isn't a gimmick. Who you are and how you fit in is more important than the technical certifications and résumé (although those things are important, too). It's because everyone really, really cares about this company, and is personally invested in its excellence.

You've heard of rules of thumb? Alectrona has only one: hire awesome people. At Alectrona, there is no Rule #2. We combin­­e problem solving expertise with exceptional customer service. How? I­­t's simple (but not easy): we hire really cool people. We hire fantastic teachers, and turn them into technology experts. It's hard work, but as our clients can attest, it pays off.

Our office is easy to transit to in the Chinatown area of Washington DC and less than a block away Metro stations serving the Red, Yellow, and Green lines. There’s also lots of amazing places to eat so you won’t go hungry working here either.

Job Description

You're the guy or gal that our clients come to for help--you are the cavalry. Technical terms don't frighten you, but neither does assuring someone that technology is not a bogeyman that is going to ruin their day. You’re equally comfortable providing white glove customer service and solving real-world business technology problems.

The position requires a zeal for working with others and helping our clients improve their business processes with technology. This is a fantastic opportunity for any professional looking to join a team that provides her/him with the opportunity to be very involved in the tailoring and implementation of customer solutions.

Responsibilities

Build relationships with our customers and improve the perception of our team and the quality of our messaging/responses.

Participate in tailoring solutions from an existing set of products to fit our customer’s needs.

Implementing cloud solutions that solve real world business problems (think streamlining process: project management, HR, email, document management)

Document project work and customer interactions.

Troubleshoot customer technical issues.

Proactive maintenance (upgrades, patching, threat detection).

Participate in tailoring solutions from an existing set of products to fit our customer’s needs.

Implementing cloud solutions that solve real world business problems (think streamlining process: project management, HR, email, document management)

Some questions our clients might ask you:
"Why aren't the phones working?"

"Why isn't the internet working?"

"Why isn't my computer working?"

"Is that thing supposed to be on fire?"

"Why are these shared folders not mounting?"

"How do I configure port forwarding for this device?"

Qualifications
We love that you know how to solve problems. Your friends marvel at the innovative life hacks you’ve discovered to solve everyday problems. ­­Here are some of the qualifications we know you already have:

We're looking for someone with experience with troubleshooting and repairing Macs, using tools such as Jamf Pro, MDM, etc., and hopefully the command line doesn't scare you too much!

We love that you know how to solve problems

2+ years of technical support experience in a customer facing position

Excellent customer service (must have a meteoric enthusiasm for working for and with others)

Impeccable written and oral communication.

Strong interpersonal skills and great user empathy

Possess a passion for working with and understanding technology.

Be able to advise small business customers on Apple hardware and software best practices.

Attention to detail

Adherence to deadlines and meetings.

What About Certifications?

If you don't have them already, we're looking for you to acquire certifications from Apple, JAMF, Cisco, Google, and Microsoft.

Current macOS Apple certification 101 or proof of equivalent skills and ability to rapidly obtain certification

Basic Jamf Pro knowledge and experience, CCT strongly preferred or proof of equivalent skills and ability to rapidly obtain certification

How to Apply

Apply online.
We'll read your stuff, and let you know what we think.
If we think you might have the right stuff, we’ll setup a call.
If that goes well, we'll set up a meeting for coffee or drinks.
If you are fantastic, we'll extend an offer that will make you very happy.