Learning and Development Specialist

Magellan Health - Madison, WI3.6

Full-time
TMG by Magellan Health is seeking a Learning and Development Specialist who is responsible for collaborating with teams to continuously empower and develop TMG’s people resources through the creation and cultivation of a learning organization that supports both the art and the science of TMG’s mission through the organization’s Strategies for Success. In collaboration with other teams, the Learning & Development Specialist will provide training and ongoing learning and development support throughout the TMG organization, focusing primarily on the requirements of the IRIS Consultant Agency, its orientation/onboarding programs and other identified learning and development needs.

Essential Functions:
Collaborate with others to identify learning objectives and delivery methods while enhancing the adult learning experience supported by needs analysis and interdepartmental collaboration.

Be proficient at training across multiple learning scopes, including instructor-led, eLearning, web-based, and blended.

Develop, organize, and modify learning materials to enhance learner’s experience.

Organize and deliver effective programs and services to meet the organization’s strategic objectives by preparing and conducting a variety of L&D sessions for staff, and by providing “just-in-time” training based on immediate team or individual needs.

Maintain the online modules and resources administered via the Learning Management System (LMS), and SharePoint, as well as answers questions from staff, as needed.

Manage the orientation/onboarding program of new hires

Provide support to the IRIS Consultant position during the orientation/onboarding period.

Track each trainee’s progress through orientation/onboarding and facilitates hands-on application of knowledge to ensure proper education for the role, and documents any performance issues by reporting to management as needed.

Manage employee information within the LMS by tracking attendance and completion of training programs, as well as running reports and fielding questions to provide support.

Assist in the maintenance of the TMG Resource Library on TMG’s intranet to ensure all materials are current and up-to-date.

Participate in meetings and discussions, and completes other duties as assigned.

General Job Information

Title

Learning and Development Specialist
Grade

21
Job Family

Human Resources Group
Country

United States of America
FLSA Status

United States of America (Exempt)
Recruiting Start Date

9/6/2018
Date Requisition Created

9/5/2018
Minimum Qualifications

Education

Bachelors
License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

3-5 years training in healthcare or insurance industry. 2+ years experience leading and managing projects. 1+ year of formal training (classroom delivery, content design and development) experience. Equivalent combination of related experience and education will be considered.
Demonstrated understanding of instructional design, adult learning concepts, performance improvement, change management, and learning best practices.
Ability to convert abstract ideas into concrete learning solutions and proven ability to communicate technical information to non-technical customers.
Familiarity with behavioral health and managed care business, operations, and systems migrations.
Strong interpersonal skills.
Ability to function independently and as a team member.
Strong project management skills.
Effective organizational, time management and communication skills, combined with attention to detail.
Experience with a Learning Management System is required.
Strong working knowledge of MS Office suite of products.
Knowledge of managed care/utilization management policies, procedures and information systems gained from experience in a Call Center is strongly preferred.
Experience with distance learning and learning technologies such as web-based training and authoring tools is strongly preferred.
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled