General Manager

Andy's Frozen Custard - Conway, AR (30+ days ago)3.9


Now Hiring Store Manager! Conway, AR 72401

Job Summary: Does the typical desk job bore you? Do you desire to work in an energetic, fun, and fast-paced atmosphere? Is working for a company that provides advancement opportunities important to you? Then you may be a perfect fit at Andy’s Frozen Custard! We are looking for passionate, motivated, and talented individuals who have a strong desire to succeed. As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard. Andy’s is a great place to work and our employees love what they do!

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Demonstrate a calm demeanor during periods of high volume or unusual events

Display a "customer comes first" attitude by training and holding associates accountable for delivering legendary customer service

Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them

Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations

Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement

Monitor and manage store staffing levels

Communicate clearly, concisely and accurately in order to ensure effective store operations.

Solicit customer feedback to understand customer needs

Utilize management information tools and analyzes financial reports to identify trends and issues in store performance

Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance

Required Knowledge, Skills and Abilities:

Ability to manage effectively in a fast-paced environment

Interpersonal skills

Knowledge of customer service techniques

Knowledge of supervisory practices and procedures

Strong operational skills in a customer-service environment

Strong problem-solving skills

Team-building skills

Strong leadership skills, with the ability to coach and mentor others

Ability to plan and prioritize workload

Ability to handle confidential and sensitive information

Physical Requirements:

Constant standing/walking

Occasional pushing, pulling, lifting or carrying up to 50 lbs independently and safely

Occasional ascending or descending ladders, stairs, ramps.

Constant computer/POS Register and fountain equipment usage.

Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.

Constant reaching, turning, and performing precision work around fountain area

Constant talking, expressing or exchanging ideas by means of the spoken word

Constant clarity of vision at near and/or far distances

Qualifications & Requirements:

Must have 3-5+ years of proven management experience in the food service

industry or leadership role in related industry

Must be at least 21+ years of age

Must have reliable transportation

Must be able to work all shifts, including nights and weekends

Benefits:

Highly competitive compensation designed for long-term employment

Health Insurance

Retirement plan

Paid Time Off

Andy’s Frozen Custard® is an equal opportunity employer.

Job Type: Full-time

Experience:

  • management: 3 years

Location:

  • Conway, AR 72034

License:

  • Driver's License

Required work authorization:

  • United States