CenturyLink - Ashburn, VA3.6

This Information Security Engineer position operates in support role implementing security, technology and innovation in the Global Security Operations Center (GSOC) environment. The centers operate 24x7x365. The GSOC a pivotal role in the Global Security organization responsible for operation, maintenance, and monitoring of the CenturyLink Managed Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in Security Information Event Monitor (SIEM) and associated monitoring systems. Facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, next generation firewall, managed DDoS, Threat Intelligence and Secure Log Management products.

Job Description

Perform complex changes within the managed security environment
manage and resolve customer fault, service outage and impairment events
Monitor, triage and response to security alerts for client security events. Investigation and resolution of impairment scenarios on Managed Security products.
Research and implement customer generated change requests for Managed Security products
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA's
Performs tasks associated with the installation, turn up and maintenance of CenturyLink security infrastructure
Present as technical expert delivering solutions to clients, internal business and third-party vendors. Develop enhancements to existing solutions, promote creation of new tools, processes and applications
Directly support, train and mentor new team members
Possess exceptional customer service skills
Multi-task during events
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Strong written and verbal communication skills
Analytical and problem-solving skills
Attention to detail with good organizational capabilities
Prioritize with good time management skills


Bachelors Degree
2 years of experience

Masters Degree


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Virginia-Ashburn

Requisition #: 204218

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.