Vendor Account Manager (MI)

Medical Transportation Management (MTM) - Work at Home3.2

Full-timeEstimated: $34,000 - $44,000 a year
Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a Vendor Account Manager!

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The Vendor Account Manager would own the day to day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers. The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with our Transportation Providers.

This position is a Work From Home position.

Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education
Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and SLA
Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members
Utilize Salesforce as the single source of truth
Recognize opportunities to educate TP’s contacts on MTM processes when necessary
Utilize data to develop and deliver performance improvement plans (PIP)
Coordinate and conduct monthly provider performance evaluations
Conduct off boarding for providers not meeting standard expectations
Serve as the first point of contact for all vendor service requests and escalations
Build and sustain a strong working partnership with assigned transportation providers
Own the day to day vendor interaction and satisfaction
Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines
Assist with/participate/facilitate regular provider town hall meetings
Handle inbound service requests and ensure that they are properly assigned or addressed
Liaise with other internal departments as required to resolve vendor’s issues and questions
Provide ongoing education to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
Meet or exceed assigned KPI’s and business objectives
Meet all provider compliance requirements, including inspections, audits and credentialing, ensuring expiration dates are not passed
Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

Minimum Qualifications:
High School diploma or GED
College Degree or equivalent work experience
Minimum 2 years’ experience as an Account Manager or relevant related experience
1-2 years’ operational experience
Experience in Project Management and/or Contract Negotiations is preferred
Experience in Cost Management is preferred
Must possess a valid driver’s license

Competency Based Qualifications:
Demonstrate excellent time management skills
Knowledge of transportation logistics
Persuasive negotiator
Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
Moderate skills in Microsoft Office
Analytical in using data to drive operational and cost improvement
Demonstrate a high level of ownership
Must be able to demonstrate strong customer service skills
Ability to maintain positive and team focused during high stress situations
Strong ability to pay attention to detail
Excellent communication skills
Ability to maintain high level of confidentiality
Must be able to communicate with staff of all job levels professionally
Ability to prioritize assigned projects, incidents, and requests
Ability to identify with customers' needs and circumstances
Ability to recognize, handle and refer situations of an emergent nature
Adhere to all MTM established protocols and policies
Regular attendance
What’s in it for you?

Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Incentive Program
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
  • These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact Human resources at (636) 561-5686 or