Customer Service Specialist- Full Time

Christiana Care Health System - Wilmington, DE (30+ days ago)4.1


Health System is a non-for-profit, health system which includes two hospitals with more than 1,100 patient beds, a home health care service, preventive medicine, rehabilitation services, and a network of primary care physicians and an extensive range of outpatient services.

At Christiana Care Health System our commitment to customer service is number one for our patients. Join us in this commitment as a Patient Service Representative in our growing access Center. We are currently recruiting for a full time Customer Service Specialists to work in the Access Center located near Wilmington Hospital. In this role, you serve as first point of contact delivering excellent customer service for inbound calls of busy physician practices.

HOURS AND SCHEDULE :
Full Time: M-F : 8am to 7pm

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Responds accurately to a high volume of calls demonstrating exceptional customer service skills
  • Receives and responds to all incoming calls
  • Schedule appointments according to guidelines
  • Process phone notes
  • Documentation of call is detailed and accurate
  • Demonstrates sound judgment of escalating urgent calls
  • Utilization of computer i.e.: scheduling module and EMR
  • Enter patient demographics
  • Ability to multi-task with typing and talking simultaneously
  • Routing calls appropriately
  • Utilizes CCHS HEAT methodology when service issues arise
  • Interacts with patients, physicians and staff to provide accurate communication
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • High School graduate
  • Prior call center/high call volume, customer service and medical office related experience required
  • Computer and key boarding skill required
  • Knowledge of medical terminology
  • Knowledge of physician office systems and practices
  • Knowledge of computer skills and key boarding
  • Knowledge of communication center skills
  • Superior Customer Service and soft skills
  • Excellent oral and written communication skills
Wilmington Hospital, Wilmington, Delaware. This 241-bed, 622,100-square-foot facility includes an emergency department and helipad, and is supported by specialized centers for rehabilitation, advanced joint replacement, women's health, pediatrics, behavioral health and memory disorders. This location also offers diagnostic imaging, lab services and an on-site surgicenter. The Wilmington Hospital campus serves as Christiana Care's corporate headquarters and includes the Wilmington Annex, which hosts adolescent health services, an HIV program, a Community Health Access Program and the Wilmington Family Medical Center. Academic medical center, Baltimore area, Best regional hospital, Community-based medicine, Community health, Clinician, Delaware hospital, Delaware's largest health system, Electronic medical records, Epic EMRs, Everest Award-winner, In-patient, Level I Trauma Center, Magnet® designation, Nationally recognized, Outpatient, Philadelphia area, Provider, Surgery center, Teaching hospital, Wellness, Wilmington, Newark, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Respectful, Dover, Bear, Middletown, Rehoboth Beach, Bethany Beach, Delmarva Peninsula, New Castle, Elkton, Maryland, Glasgow, Hockessin, Brookside, Smyrna, Pike Creek Valley, Milford, Claymont, Pike Creek, Wilmington Manor, North Star, Seaford, Southeastern Pennsylvania, Southern New Jersey, Vineland, Millville, West Chester, Kennett Square, Swedesboro, Carneys Point, Woodstown, Salem, Elmer, Deptford Township, Washington Township, Pitman, Glassboro, Franklin