Bi-lingual Clinical Case Manager - Human Trafficking

North County Lifeline - San Marcos, CA (30+ days ago)

Position Summary

Under the supervision of the Project Life Program Associate Director, is responsible for providing comprehensive case management services to victims/survivors of human trafficking through a client driven wellness and recovery model that is strength based, culturally relevant, trauma informed, consumer driven, and outcome based. Case Manager participates in law enforcement operations and 24 hour emergency response to the San Diego Human Trafficking Task Force and other law enforcement entities. Assists community members and partners with identification of human trafficking victims, providing immediate in-person outreach, assessing their emotional and practical needs. Comprehensive case management includes providing information about crime victims’ rights, crisis stabilization, safety planning, law enforcement and victim advocacy, access to housing through advocacy and service planning in support of recovery and self-sufficiency. Promotes public awareness on local human trafficking issues, provides training and outreach, and identifies and seeks partnerships with other agencies and organizations for collaboration.

Specific Activities

  • Utilize evidenced based practices to engage victims of human trafficking in participation of services that are client centered, culturally appropriate, and trauma-informed to improve the short and long-term health, safety, and well-being of victims.
  • Provide on-call 24/7 immediate response services for urgent law enforcement referrals.
  • Assist community members and partners with identification of victims to provide immediate in-person outreach to victims of human trafficking.
  • Conduct and complete initial intake, safety screening, safety planning, and needs assessment for all clients.
  • Locate, provide access to and/or arrange appropriate emergency and short/long-term residential placements, as needed.
  • Develop client driven service plans, coordinating and collaborating referrals based on identified needs.
  • Provide comprehensive case management service to access shelter, medical services, transportation, legal advocacy, housing assistance, mental and behavioral health services, tattoo removal services (branding), support groups, community referrals, literary skills, life skills, and employment training that is trauma informed and client driven.
  • Provide information to victims about their options in working with various levels of law enforcement in the investigation and prosecution of traffickers.
  • Provide victim advocacy and information about crime victims’ rights and services while supporting the victim through the process.
  • Maintain strong partnership with law enforcement, probation, runaway and homeless youth shelters, group homes, domestic violence providers, schools, and other community based organizations.
  • Coordinate and monitor the day-to-day implementation and operations for all services eligible to trafficking victims/survivors.
  • Conduct screening of client to ensure appropriateness of placement in emergency shelter and assist with client move in to NCL emergency shelter, orientation to shelter expectations, and monitor unit cleanliness and client safety through weekly inspections.
  • Coordinate cleaning and unit turnover at move out to ensure that unit is ready for future program participants.
  • Maintain strong partnership with property manager to ensure that issues and concerns are handled in a timely manner, consistent with community expectations.
  • Advocate on clients' behalf with the police, District Attorney's Offices, U.S. Attorney's Offices, FBI, Homeland Security Investigations (HSI), public benefits agencies, courts, medical providers and other relevant organizations.
  • Participate in North County Human Trafficking collaborative meetings, human trafficking task force meetings, the churches against human trafficking collaborative and other community based meetings.
  • Participate in multi-disciplinary team meetings where local human trafficking cases are presented and reviewed for quality and improvement of services.
  • Develop, expand, and strengthen coordinated case management and comprehensive victims’ assistance.
  • Develop additional safe locations to meet with clients until housing can be obtained and partner with emergency shelters within the community to streamline housing for clients after hours.
  • Make referrals to programs for which victims are eligible, including ORR and OVC Trafficking Victim Assistance Programs, and other state and local anti-human trafficking initiatives.
  • Maintain accurate case records and program statistics in compliance with funding requirements and objectives.
  • Enter client information into necessary databases
  • Assure that information in hard files matches information entered into the database
  • Work with program Administrative Coordinator to provide program support as needed
  • Conduct human trafficking awareness trainings and outreach for community groups and service providers.
  • Facilitate prevention groups for at-risk youth populations
  • Co-Facilitate survivor-led HT support groups
  • Participate in all human trafficking meetings, treatment team meetings, and individual clinical supervision.
  • Follow all legal and ethical guidelines pertaining to the treatment of youth and families, per state and county requirements (e.g., Child Abuse Report, Duty to Warn, Confidentiality, Grievance Procedures, and Serious Incident Reporting).
  • Successfully complete all other duties as assigned.


Master’s degree in counseling, social work or related field with a minimum of one year case

management experience; Must be registered with BBS ( AMFT, ACSW, LMFT, LCSW). Bilingual English-Spanish required. Multi-lingual highly preferred. Knowledge of, and/or experience working with, victims of human trafficking, sexual assault, domestic violence, or other victim populations (e.g. immigrant/refugee populations); Ability to work from a client centered, trauma, and dual diagnosis approach; Must possess excellent interpersonal skills, including the ability to work collaboratively and on a team; Ability to think critically and address crisis situations as they arise; Excellent problem solving skills as well as the ability and willingness to work irregular hours; Experience with the Wrap-Around Services model, and knowledge of resources available in North County are preferred; Successful candidate must be compatible with the agency mission of building partnerships in North County and delivering services to children, families and individuals that resolve problems, increase skills, and nurture self-reliance in a manner that is culturally sensitive to the population being served.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to multiple work sites. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.

Work Schedule

Full time- 40 hours per week

Monday- Friday (Night shift)

Compensation and Benefits

Your well-being matters at North County Lifeline! Part-time employees have access to prorated benefits:

  • Generous paid time off
  • Paid holidays
  • Exceptional medical, dental, vision and other health and wellness benefits
  • Flexible Spending Account
  • 403(b) Retirement Plan with Employer matching
  • Opportunity for career development

Salary: DOE- Bilingual and 10% night shift differential pay offered.

Job Type: Full-time


  • Case Management: 1 year (Required)


  • Master's (Required)


  • AMFT, ACSW, PCCA, MFT, LCSW (Required)


  • Spanish (Required)