Diversity, Equity, Accessibility, and Inclusion at Getty:
Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Job Summary:
We are in search of candidates to provide visitors with an informative, enjoyable, and memorable experience. Getty has two remarkable campuses, in Los Angeles and in Malibu, with breathtaking views, art, and architecture.
Our Visitor Services Associates support all functions and posts under the Visitor Services area. This may include assisting with parking operations and ticketing, handling general information calls, ticketing for events, assisting with business visitors, staffing the information desk, the coat check, the audio guide distribution desks, ticket offices, event welcome tables and ushering duties at performance and lecture events, among other tasks. They may be required to work with cash handling and financial transactions.
As a Visitor Services Associate, you will be expected to provide excellent customer service and assist with general information and directions.
Join our Visitor Services team and gain valuable training and experience for your career ahead! We have Full Time and Part Time positions available.
We can offer you:
$18.00 per hour, PLUS $1,200 Signing Bonus*
Don’t drive to work, relax in a Getty sponsored vanpool! Getty pays 100% of the monthly vanpool fees.
Our generous transportation program also includes Metro/Bus reimbursements.
Access to Educational Assistance after 12 months of employment.
On-site Fitness Center and free membership to Wellbeats
Getty matches the first 4% of employee contributions to retirement plan. Additionally, Getty contributes an additional 6% of employee’s annual salary.
Paid time off includes vacation, sick, personal and holiday pay
Staff are invited to view select exhibitions before they are open to the public.
Staff discounts at our Cafe, Coffee Carts, Museum Store
… and so much more!
Major Job Responsibilities:
- Individuals hired on or after April 4, 2022, and no later than September 30, 2022 are eligible for a one time signing bonus, which will be paid after successful completion of the introductory period (generally 90 days of employment).
Applies basic knowledge of visitor services to routine tasks
Provides assistance to visitors and staff in the Parking Office
Responds to general questions and visitor needs including providing wheelchairs, strollers and umbrellas
Maintains appearance of public transition spaces
Distributes, collects and provides basic maintenance of audio guides and assisted listening devices
Provides coverage in the Call Center and information desks by answering questions, providing information and assisting with ticketed events
Assists with groups, school groups and events at both locations
Minimum 1-2 years related experience including cash handling (paid and unpaid experience may be considered)
Valid California drivers license with fewer than 3 DMV points
All employees must be fully-vaccinated against the COVID-19 virus as a condition of employment. Exemptions from this requirement as a reasonable accommodation due to medical contraindication, disability or sincerely held religious belief or practice will be considered. Knowledge, Skills and Abilities:
Basic computer skills and demonstrated experience with office software and email applications
Performs routine support tasks that require familiarity with staff, projects, programs, methods and practices
Applies basic knowledge of policies, practices, procedures and other information to routine tasks in core area of responsibility
Fluency in one or more foreign language preferred
Strong customer service/interpersonal skills
Equal Opportunity Employer:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.