Provides telephone support for helpdesk and all associated processes. Provides tier one telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Orders, receives and inventories all computer items purchased. Advises the Director/Manager of any issues that may affect the Information Services department.
Company Policy: We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender,gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.
EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Required Qualification: 1.A+ certification preferred. 2.0-2 years related work experience and customer service experience preferred. 3.Work experience in help desk activities using a help desk software application 4.Knowledge of E-Mail system fundamentals 5.Knowledge of Outlook, MS Office and Active Directory preferred 6.Understanding of network concepts (TCP/IP, MS/NT) 7.Familiar with internet and WEB browser concepts 8.High School Diploma required for all new hires starting 4/1/14
Job Family: Computer and Mathematical Occupations
Occupations: Computer Specialists, All Other
Degree Required: High School Diploma/Ged Or Higher