Program Manager

PMHCC-CTT, Inc. - Philadelphia, PA (30+ days ago)

Position Summary:

The Program Manager for BHSI Case Management (CM) promotes a strength oriented treatment/service planning which addresses the participant’s principal needs, improves the quality of life, fosters growth and independence of functioning, and optimum integration within the community.The incumbent also functions as a resource manager, teacher, coach, service delivery coordinator, leader, role model, administrative supervisor, and assists to overcome system’s barriers.The Program Manager of BHSI Case Management also provides an environment that supports, enhances and operationalizes the philosophy and values.A focus is maintained on the following outcomes: a) reduction of hospital/residential treatment days and maximization of community tenure; b) increase in educational/vocational goals; c) enhancement of natural community supports and utilization of community resources; d) greater normalization and empowerment of participants through less reliance on the behavioral health system e) compliance of local, state and federal regulating requirements of providing a quality continuum of care.

Duties and Responsibilities:

  • Assists the Program Director of BHSI Case Management by supervising BHSI’s functions of Intensive Case Management, Recovery Specialists and all other current and future case management programs/projects under the auspice of BHSI Case Management.
  • Provides direct supervision of Three (3) BHSI ICM Supervisors, and offers consultation to all teams around individual service needs and staff challenges ensuring continuity of care, and that individual’s rights and confidentiality are understood and followed.
  • Provision of oversight and monitoring of all case management functions and processes, ensuring that services are delivered consistent with all federal, state and county regulations and that internal policy and procedures are adhered to.
  • Provides daily oversight of ICM programmatic operations internally and collaborates with external staff to ensure effective coordination between systems; maintains a dynamic connection with system stakeholders including: Community Behavioral Health (CBH), the Office of Supportive Housing (OSH), the Department of Behavioral Health (DBH), the Department of Human Services (DHS) Targeted Case Management Unit (TCM), and the Office of Addiction Services (OAS).
  • Ensures that teams properly understand and implement county initiatives that include Recovery, Resilience, Cultural Competency and Trauma practices, as mandated, and that all services are delivered consistent with evidence based practices.
  • Conducts team meetings/trainings with BHSI ICM Supervisory staff weekly, providing team supervision, support, and leadership development
  • Completes required monthly/quarterly reports and all other documentation in a timely manner as tasked by Director of Case Management.
  • Ensures that linkages to all appropriate entities and referrals to needed services occur within a timely fashion, and provides problem resolution to overcome barriers to service. Clinical oversight of high priority cases Collects and analyzes data working in conjunction with IS Specialists in order to make recommendations for improving services and monitoring staff productivity. (Identify revenue-generating, process improvement approaches, and cost savings initiatives to align program operations with the broader organizational strategy.)
  • Attends all required meetings, and functions as an active member of the Senior Management Team.
  • Performs other related duties as assigned by the Director of BHSI Case Management

Skills Required:

Must have excellent verbal and written communication skills and work well with people and groups, have good, creative problem solving skills; clinical skills, knowledge of substance abuse, mental health system/community resources, networking skills, supervisory and administrative skills, knowledge of computers, budgeting process; able to work independently, flexible and adaptive in handling changing priorities in a fast paced work environment, able to work extended hours as may be required to complete projects.A minimum of seven (7) years of related experience required, four (4) of which must have been in a supervisory/management level position.

Education and Experience:

Master’s Degree in sociology, psychology, social work, gerontology, anthropology, political science, history, criminal justice, counseling, education, etc. Consideration will be given to individuals with equivalent education and experience. Must have at least four (4) years of post-Master’s experience.

Essential Functions :

(ADA) Ability to sit for at least one (1) hour at a time, use a computer and drive a vehicle with a valid driver’s license.


Job Type: Full-time

Salary: $66,389.00 /year


  • Post Master's: 4 years


  • Driver's License