Specimen Collection Technicians, under the direction of the area supervisor, perform Judicial DNA collection activities in CT State Judicial offices accurately and on time. May also be required to receive and register patients using electronic or paper requisitions. Maintains a safe and professional environment. Performs with confidence, Oral Swab specimen collections following established practices and procedures.
Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to customers, employees and the public in general.JOB RESPONSIBILITIES: 1. Greet customers appropriately. Treat all customers in a courteous manner.2.
Ensures all DNA specimens are collected accurately and on time. Collects specimens according to established procedures.Responsible for completing chain of custody forms accurately.Responsible for completing requisitions accuratelyPackage specimens for transport.3. Maintains required records and documentation.Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).Maintains all appropriate Collection logs.Clerical duties: filing, maintain customer log, complete documents as required, prepare May require electronic data entry.Assist with compilation of monthly statistics and data.
Submits data on time monthly.Submits accurate time and travel logs as directed by management and on time.Submits accurate expense forms, if applicable, on the required day.4. Demonstrates organizational commitment.Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.Reports on time to work, following attendance guidelines.Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.Communicates appropriately with clients, customers, coworkers and the general public.Keeps information confidential per company and procedural policies.Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time.5.
Miscellaneous duties and responsibilities.Keeps work area neat and clean. Disposes of biohazard containers when scheduled.Help with inventories and other tasks as assigned.Stock supplies as needed.Performs department-related clerical duties when assigned.Answers phones and dispatches calls when assigned.Participates on teams and special projects when asked.All other duties as assigned, within scope of position.JOB REQUIREMENTS: Education: High school diploma or equivalent required. .Work Experience: Customer service in a service environment. Oral Swab DNA Specimen collection experience helpful, will train.Special Requirements: Must be flexible and available based on staffing requirements; Possible overtime.Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable.Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of customers and employees in a professional manner.Capable of handling multiple priorities in a high volume setting Keyboard/Data entry abilities.
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