Programs Specialist

Big Brothers Big Sisters of Clarksville - Clarksville, TN (30+ days ago)

Under the direction and supervision of the Executive Director, the position is responsible for intake, support and oversight of volunteers, children and matches in the BBBS community based and school based mentoring programs in Clarksville.

Job responsibilities include:

  • Work directly with and build strong partnerships with selected schools to promote safe and positive one-to-one mentoring relationships.
  • Solicit referrals of eligible children to be matched with volunteer mentors.
  • Assess volunteers and children for appropriate program participation by conducting initial and update interviews, orientations and training. Obtain collateral material needed for assessment purposes, including criminal background checks and references.
  • Complete timely and comprehensive written assessments and recommendations for participation in the program based upon assessments of each individual.
  • Maintain up-to-date and accurate paperwork, documentation, and database records for all participants according to Big Brothers Big Sisters standards.
  • Make matching decisions that have the potential to result in strong mentor/mentee relationships.
  • Facilitate initial match introductions and provide professional support of the match through coaching, resources, and checking-in with all match parties regarding relationship development, child safety, and needs.
  • Work closely with school and site staff to ensure mentoring pairs are provided the space, resources, and support needed while on site.
  • Create and implement activities for mentoring relationships to use that will enhance positive relationship development, socio-emotional skills, and academic skills, particularly literacy.
  • Gather data from the school and the match participants as to measure outcomes and program needs.
  • Promote positive work environment through a proactive, solution-oriented perspective.
  • Make a commitment to provide superior customer service to all program participants.
  • Perform other duties as assigned.

In short, this position is responsible for the relationship/partnership development, volunteer and child recruitment, program implementation, maintenance of program records, and data collection for programs at specific assigned schools. The Program Specialist will work full-time (i.e. 40 hours per week), primarily from the BBBS Clarksville office on Madison. Working during non-traditional work hours (i.e. after 5:00) is required regularly to best meet the needs of the community.

Position: Exempt-salaried employee

Report to: Executive Director


  • Bachelor’s degree in social work or related field required.
  • Experience in project and/or volunteer management in a field related to social work, social services, or community relations preferred.
  • Prior experience working with adult volunteers.
  • Prior experience working with elementary-age youth is preferred.
  • Must have willingness to facilitate trainings and presenting to groups of people.
  • Passion for mission and desire to learn and grow professionally required.

Must have exceptional skills in:

  • Time management and self-initiative
  • Verbal and written communication
  • Problem solving
  • Coaching
  • Computer databases (including MS Excel and MS Word)
  • Teamwork

Proven ability to:

  • Seek out new methods and principles and be willing to incorporate them into existing protocol, practices and policies.
  • Plan, organize, develop, implement, interpret and support goals, objectives, policies, procedures, etc.
  • Support organization’s goals and values.
  • Effectively present to groups.
  • Deliver customer service with both internal and external partners.
  • Maintain a high level of personal and professional integrity and ethics at all times.
  • Ensure confidentiality and security of sensitive data.

Job Type: Full-time

Salary: $11.00 to $13.50 /hour


  • Bachelor's