Technical Account Manager

Tufin - Fairlawn, OH

Full-timeEstimated: $88,000 - $120,000 a year
EducationSkillsBenefits

About Tufin

Tufin, the Security Policy Company, is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 2,000 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com.

Location: Fairlawn, OH

Role Description

As the Technical Account Manager (TAM), you will be responsible for building and maintaining post-sales relationships with Tufin’s largest and most complex customers. You will serve as a primary point of contact for multiple strategic customers, helping to ensure successful implementations and that the customers continue their operationalization of Tufin Technologies - documenting Tufin value and ROI realization. You will work hand-in-hand with senior executives on opportunities to improve your customers’ security network landscape. Additionally, you will also act as the voice of the customer within Tufin to escalate problems and to drive prioritization of business needs for our customers.

Responsibilities:

  • Participate in architectural reviews, ensure Tufin-based solutions are designed for successful and growth
  • Oversee the adoption, and integration of Tufin products within customers infrastructure
  • Provide leadership for the customers’ major Tufin-based initiatives. This could include project management and solutions architecting functions
  • Design and develop innovative solutions to customer requirements, with assistance from our internal R&D group as well as Product Management
  • Help to document best practices in developing and deploying Tufin solutions
  • Facilitate resolution of customer issues by coordinating support responses when required
  • Function as a technical resource for best practice and informal customer questions and act as liaison between customers and internal Tufin functions
  • Develop a deep understanding of the customers’ business as well as their technical environment
  • Establish yourself as the trusted advisor, able to design/develop innovative solutions to meet requirements
  • Maintain full alignment with field based sales teams on renewal and up-sell strategies - focused on customer retention
  • Where knowledge gaps exist within customer environments, identify where these can be addressed by existing function or by potential product enhancements

Requirements:

  • 5+ years design/implementation/operations/consulting experience of network/security systems
  • Experience with networking devices (Switches, Routers etc.), including virtual routing and software-defined networking
  • Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Experience with Linux server administration, SQL experience is a plus
  • Perl, Python, BASH skills are a plus
  • Previous customer facing experience as a technical lead
  • Superior organizational and project management skills
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Ability & willingness to travel (up to 40%)
  • Bachelor’s degree in Engineering/Computer Science or equivalent

Job Types: Full-time, Contract

Experience:

  • network/security systems: 5 years (Required)
  • firewall administration/configuration: 5 years (Preferred)

Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Others