Service Coordinator/Case Manager

North Los Angeles County Regional Center - Lancaster, CA (30+ days ago)3.8


Do you want to make a difference in people’s lives? Do you take pride in your outstanding case management skills? Do you want to use your Spanish language skills to help individuals and families to connect with the resources they need? If the answer to these questions is yes, then the North Los Angeles County Regional Center (NLACRC) may have the career opportunity for you!

NLACRC supports individuals with developmental disabilities and their families by coordinating resources to support full participation of our consumers and their families in all aspects of community life.

The Consumer Services Coordinator serves as advocate and educator to assist our consumers to utilize the programs available for them.

Details on responsibilities are listed below:

SCOPE: Provides information, advocacy, and service arrangement for consumers and families.

SUPERVISION: Receives general supervision from consumer services supervisor.

EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.)

  • Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution. Provides information through a variety of methods. Works collaboratively with consumers, families, others to develop program plans, monitors program results.
  • Provides advocacy services and trains consumers and families in advocacy issues.
  • Maintains required case records and funding and billing records. Produces reports. Participates in Consumer Services and agency committees and groups.

EMPLOYMENT GUIDELINES:

Knowledge: Developmental or related disabilities, social service provision.

Skills: Assessment, program planning, customer service, strong organization and paperwork management, strong verbal and written communication, and ability to communicate complex material, computer usage. Must work successfully with people from a variety of cultures.

Education & Experience: Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be a Bachelor’s degree in a related subject and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Frequent telephone and out-of-office meetings required. Valid CDL and reliable and transportation, or acceptable substitute, required. This position is non-exempt.

Job Type: Full-time

Experience:

  • case management: 2 years (Preferred)
  • working with people with developmental disabilities: 2 years (Preferred)

Education:

  • Bachelor's (Required)

Language:

  • Spanish (Preferred)