Both the behavioral assessment and your resume are required to be considered for the role.Please read through to the bottom and complete the required behavioral assessment below.
Are you ready to build your career with an established company with a history of success, which truly values each and every team member and is growing by 10X? Our people are of utmost importance to us and we are growing and investing in our team every day. We have also launched our in-house University Training Center. We offer coaching to all staff to better equip them to shatter their goals! We will be adding many positions over the next few years while expanding operations across all the major US cities. There are lots of opportunities for advancement in our growing company and you as a Customer Concern Specialist will have a significant impact on our business. If you are a collaborative high performing individual who is charismatic, flexible, persuasive, and highly diplomatic, we would love to hear from you.
At first glance, you might think, "a dumpster rental company"? Have you ever heard the phrase, "don't judge a book by its cover"? That phrase could not be more accurate with ADR. We are actually a sophisticated technology company that specializes in the equipment rental business. We have designed our own technology that allows you to quickly navigate inbound rental requests into onsite equipment rentals, with ease and a tech-savvy process. We have your back every step of the way and as a result, we seek highly motivated people who want to thrive, grow and have a career with an innovative and growing company. Our system continues to expand and that is very often by suggestions and ideas from our team members. Our collaborative leadership style is like no other. The growth potential at ADR is significant and the opportunity to grow is in your hands.
We are selective when it comes to growing our team because we want the best of the best. This is why you will experience several steps in our hiring process. Please be patient and trust, it is worth it, if you are asked to join our Team!
Noteworthy Behaviors
Consistent, responsive, cooperative, patient, comfortable speaking with strangers, tolerant, calm, stable, agreeable
Schedule
This position is full-time. 40 hours, 4-5 days per week including some weekends. The current hours we are looking for are for an afternoon schedule, ending at 8:00pm EST.
Role
The role of the Customer Concern Specialist is to work with customers who need help or assistance using excellent customer service skills, company systems, and tools. You will be empowered to provide solutions and make good decisions based on the needs of our customers and our current business practices by providing complete and accurate information.
ADR strives to provide a very healthy company culture and environment that allows for the continuous success of each Customer Service Specialist. The company strives to be a highly desirable organization to work for and believes their people are the most important asset to the company.
Specific Responsibilities:
- Speak with customers and assist them with issues they are experiencing and provide solutions as necessary
- Provides customers with courteous, friendly, fast, and efficient service
- Log necessary details of phone call into the company database
- Demonstrating empathy, patience, and flexibility during phone calls
- Works well in a fast-paced environment
- Comfortable working with disgruntled customers and communicate with them effectively
- Become a expert user within the company operating software program
- Able to prioritize resolving customer issues over being correct
- Handle customer complaints and problems with the utmost level of professionalism and respectfulness
- By utilizing high emotional intelligence create an exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
- Collect necessary data and information regarding escalated customer cases and maintaining organized accounts for each case
General Responsibilities:
- Participate in additional training when required
- Understand and embrace the company core values and mission
- Work in a fast-paced, high volume, fun, energetic environment
- Follow the rules and guidelines established by the management team
- Bring a positive attitude to all communication with the customer and team
- Be aware of areas that may require improvement and work on them
- Be respectful to your teammates by showing up on time for all scheduled events
- Support your team members as necessary
- Show up everyday, 100% engaged in your area of responsibility
- Completes special assignments and other tasks as assigned
Requirements
- High school diploma required
- Must be organized and detail-oriented
- Must be reliable and punctual
- Ability to speak professionally to customers
- 1 year of customer service experience
- 1 year of office experience
- Spanish Fluency (preferred)
Both the behavioral assessment and your resume are required to be considered for the role. Click below or copy and paste in your browser to begin.
https://assessment.predictiveindex.com/v2w/00f63988-60be-4720-a345-73f0144bc702?type=candidateba
Working Environment
- ADR University
- 100% Remote position
- Fun and engaging virtual Zoom office
- 40-hour work week
- Flexible Scheduling
- Compensation: $17-$20/hour
Work Remotely
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: Remote
