Keller Williams is hiring for a Director of First Impressions / Administrative Assistant in Kingsport.
The Director of First Impressions (DFI) must understand that to run effectively and efficiently, an office must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the office.
The DFI will be responsible for the appearance of the Business Center common areas. They will ensure the office is neat and prepared for business. The DFI will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.
The DFI will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center and Business Center.
These are the standards a well-above-average performer will maintain or exceed:
Answer phone properly with warmth and friendliness
Greet everyone with a smile—be positive and cheerful
Assist management team
Help to share Market Center value story.
Essential duties and responsibilities
Answer the phone correctly
Properly route phone calls
Greet everyone in a positive manner
Assist management team
Receive and sort mail and deliveries
Maintain appearance of reception area
Create marketing material for internal use
Great verbal and communication skills
Neat, clean, professional appearance
High school graduate
Phone skills and experience
People skills and experience
Marketing knowledge for creating in house materials using Publisher, Photoshop, etc.
Job Type: Full-time
Salary: $10.00 to $12.00 /hour
Required education: High school or equivalent
Customer Service: 1 year
Receptionist: 1 year
Marketing: 1 Year
Keller Williams Realty
Created as a grand experiment, Keller Williams operates on the premise that if the company focuses all its resources on building its agents’ businesses, the agents in turn will build the company beyond all expectations. With that philosophy, we are reshaping the global industry landscape.
Today, more than 139,000 associates and over 790 market centers across the globe are affiliated with Keller Williams. And, we want you to be part of the family!