Project Based Benefits Call Center Associate

Conduent - Nashville, TN2.8

Full-timeEstimated: $35,000 - $52,000 a year
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Purpose: Call Center Phone Representative

  • Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).
  • Provides administrative support in one or more specialized functions of Benefits administration.
  • Intermediate level job with some work experience
  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures
  • Works within established procedures with a moderate degree of supervision
Primary Responsibilities:
  • Performs one or more of the following duties:
  • Health and Welfare
  • Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.
  • Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums
  • Explains the appropriate participant forms and provides guidance on completion
  • Assists participants with portal navigation
  • Defined Benefit / Defined Contribution
  • Process various types of calculations, meeting timeliness and accuracy standards
  • Interpret plan rules to ensure compliance with plan document
  • Analyze transactions to ensure proper quality standards as required by each specific client
  • Contact participants to explain calculations or resolve participant/client related issues
  • Review incoming forms for completion and accuracy; take appropriate corrective action
  • Assists Participants with Portal Navigation
  • Other duties as assigned
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .
Primary Location
United States-Tennessee-Nashville
Consumer and Industrials
Unposting Date