Job Title: Operations/Support Team Member
About Utility Rescue Holdings, Inc:
Originally established in 2018, Utility Rescue is passionate about giving our customers a way to live life that is easier, more affordable, and more satisfying. We have a suite of products and services that help our customers live life better. Our flagship product, AutoPilot, is a bill negotiation service that has saved our customers millions of dollars to date! Nationwide, customers overpay by nearly $60 billion per year and our goal is to negotiate on our customers’ behalf as we help them keep the services they love, but at better prices!
Job Description:
The Operations/Support Team member is a highly skilled representative who is responsible for providing support to our Customer and Consultant base by utilizing their in-depth knowledge of company services, policies, and procedures. The ideal candidate must be able to provide exceptional customer service, quickly adapt in a fast-paced environment, multi-task, be highly efficient and display a positive attitude while handling inquiries under strict deadlines.
Responsibilities:
· Handle inbound emails, calls and text messages to provide outstanding service to our Customer and Consultant bases.
· Make outbound calls when necessary to Customers, Consultants and service providers to provide excellent customer experience and timely inquiry resolution.
· Work with our Savings Advocate Team to resolve customer concerns as it relates to our Bill Negotiation service.
· Submit and monitor third party energy supplier enrollments, actively shop for supplier and Utility rates, work Utility rejects and perform cost and savings analysis for our Energy service customers.
· Maintain a professional tone and demeanor when communicating verbally and in writing.
· Handle customer escalations with a positive attitude and quick solving skills.
· Enter and maintain detailed documentation of all customer interactions.
· Identify and report trends affecting the Customers, Consultants and internal teams.
· Work collaboratively with other team members and the Management team to meet company goals.
· Maintain an up-to-date knowledge of Services and Products, Company Policies and Procedures, Department Standard Operating Procedures, and Call Quality Requirements.
· Perform other duties and assist in ongoing projects as required by business needs.
Requirements:
· Minimum of 2+ years of Customer Service experience in a Call Center or Customer Support role.
· Previous Energy Industry experience is a major plus.
· Proficient with Microsoft Office Suite (Excel, Word and PowerPoint).
· Excellent verbal and written communication skills.
· Proficient data entry skills.
· Quick learner with desire to grow with the company.
· Disciplined, self-motivated individual with proactive mindset.
· Effective in problem-solving and multitasking.
· Detail oriented with high organizational skills and ability to prioritize.
· Bilingual preferred, but not required.
Job Type: Full-time
Pay: $38,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Houston, TX 77063 (Required)
Work Location: In person
