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With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.
We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.
From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.
Seeking candidates interested in a client facing role who are willing to be trained on CDK Service Applications.
. Experience using CDK Service Applications not required – will train
. Prefer candidates with knowledge of CDK Drive parts & service workflow
This Service Performance Management role will proactively communicate with dealership senior leaders, who have our strategic layered applications with a focus on improving utilization, customers results, performance and retention. This position is specific to CDK Service/ Inspect and will be 100% virtual.
The Performance Management Consultant II is responsible for creating business relationships with dealer principals, general managers, and all levels of dealership management through virtual client site visits. They will be a CDK DMS and layered application Subject Matter Expert (SME) for best practices and key metrics that support one complete dealership workflow (sales, parts, service, and accounting). Demonstrating and reviewing CDK services and capabilities, DMS utilization and product functionality according to structured agenda. Maintaining an ongoing business relationship with dedicated client base to expand on future opportunities following established consulting model and program.
Position Responsibilities & Essential functions
. Scheduling client virtual sessions with assigned client base.
. Fully functioning contributor to team, client outcomes, sales relationships and goals, team projects, coaching and mentoring of new team members.
. Leveraging PM’s structured action Item format for all visits and SalesForce.com for scheduling and reporting.
. Promoting additional CDK products and services with clients while partnering and communicating with Sales on all client activities.
. Sustaining relationships with client base through regular follow-up and expected site visit or virtual session frequency.
. Coordinating resolution of any outstanding technical CDK Product issues with Support or other appropriate sources.
. Completing accurate agendas and reports within the required timeframes and managing client records in Salesforce.
. Assist and provide direction to other Performance Management Consultants as needed.
Qualifications & Job Requirements
. 4 year college degree or equivalent experience.
. 3 plus years automotive retail experience or twelve months experience as Performance Management Consultant I or related position.
. Strong computer skills with current technical knowledge, i.e., proficiency w/MS Office (Excel/PP).
. Solid interpersonal and communication skills.
PREFERRED ATTRIBUTES & Qualifications
. CDK product knowledge.
. Knowledge of automotive, dealership workflow, and technology industries strongly preferred.
. Ability to work independently
CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.
At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.