Operations Manager

Pulse8 Inc. - Remote

Full-timeEstimated: $84,000 - $120,000 a year
Every Number is A Life TM
Operations Manager
Formul8 Pharmacy Management Solution

Title: Formul8 Operations Manager

Reports to: Director of Pharmacy Consulting Analytics
Location: Remote Position

About Pulse8, Inc.
Pulse8 is an innovative Healthcare Analytics and Technology Company that delivers visibility and transparency for Risk Adjustment, Quality and Pharmacy management programs. We enable health plans and at-risk providers to achieve the greatest financial impact in the Commercial, Health Insurance Exchange, Medicare Advantage, and Medicaid markets.

By combining advanced analytic methodologies with extensive health plan experience, Pulse8 is developing a suite of uniquely pragmatic solutions to change the game in pharmacy benefit management and to compliment the core solutions that are revolutionizing risk adjustment. Pulse8’s flexible business intelligence tools offer near real-time visibility into member, prescriber and pharmacy activity/pricing so our clients can ensure cost-effective, high quality, and clinically appropriate use of the pharmacy benefit.

What's cool about working for Pulse8?
We're a close knit team of Healthcare and Technology experts dedicated to helping people live longer, healthier lives. You'll get to help us design and build innovative solutions from the ground up and can do lots of interesting things in an entrepreneurial culture. We offer competitive benefits and much, much more!
Position Description
The Formul8 Operations Manager will work collaboratively with Pulse8 operations and information system teams ensuring timely and accurate delivery of the Formul8 customer commitments. The Operations Manager will manage the ongoing operations including ensuring timely receipt, testing and loading of reference files and client files that feed the Formul8 application. They will also lead the implementation of new clients and processing one-time runs supporting the sales process.

Position Responsibilities

Ongoing Operations
Work collaboratively with the operations, development and information systems team to ensure the monthly operating cycle is delivered efficiently and effectively (timely and accurate)
Work closely with the operations and technology teams ensuring hand-offs and dependencies are understood and maintained
Define and monitor a comprehensive (data intake to dashboard) quality assurance program and related continuous improvement program
Implementation Management
Work closely with the Pulse8 Implementation team and Director of Consulting Analytics to ensure the successful set-up of new clients
Coordinate internal teams using the Formul8 Implementation Work Plan so that goals, roles and processes are understood and that implementations run smoothly internally and for customers
Ensure appropriate testing of new customer data files
Technology Platforms
Define, develop and monitor key metric reports to ensure technology is working optimally for customers
Develop and deliver against a continuous improvement program for all technology platforms in use – dashboards, cubes, warehouse, SQL, SSIS, Sisense, etc.

Minimum Essential Knowledge / Skills:
Experience leading development and operations teams in a high growth healthcare technology company
5+ years of experience with SQL, SSIS and Java
3+ years of experience with Tableau, Sisense or similar business intelligence tools
3+ years leading an information technology and business intelligence team
Ability to work within a team environment

Required Education / Experience:
Bachelor’s degree in a related field of study
Ability to interface with both external and internal personnel at all levels
7+ years of experience in healthcare industry; pharmacy claims experience highly preferred
Experience guiding the development of scalable analytic and reporting solutions