If you are looking for a rewarding opportunity to work in the non-profit area Hudson Milestones could be a wonderful organization for you to join.
The Residential Operations Manager, serves as an assistant director to the Residential Program. This position will provide program support and staff development-related services in the Department of Residential Services. Responsibilities will include interviewing, providing initial orientation, monitoring of training and all staffing needs in the residential program, as well as administration tasks and supervision. This position is responsible for the safe and efficient operation, program quality, and licensing component of the program ensuring safety of clients. This title is a backup to the Director of Residential Services. On Call duties are necessary. We are looking for a strong leader to manage personnel and administrative duties as well as client relations.
Residential Operations Manager responsibilities include but are not limited to:
Responsible for reading, knowing, and complying with all appropriate governing documents in the administration of their programs be it contracts, agency policies and procedures, State or Federal standards, specific program operations manuals and circulars both internal and external, and the like.
Accurately reports all Unusual Incident Reports (UIRs) to the Department Director
Develops and maintains accurate program budgets and expenditure records.
Ensures payroll processes are appropriately managed and observed.
Ensures daily operation matters that pertain to insurance, repairs, maintenance, etc. are appropriately managed and reported in collaboration with the Director of Operations or designee.
Monitors program site operations to ensure appropriate design and implementation of program activities, complete/accurate files and recordkeeping systems, site safety and medication supervision. Trains as needed to ensure compliance and quality of services.
Responsible for maintaining and following up on the departments’ Continuous Quality Improvement system.
Responsible for identifying and addressing deficiencies in departmental systems and policies and addressing them accordingly.
Responsible for identifying and addressing deficiencies in departmental staff and making recommendations to the Department Director and Chief Executive Officer for any disciplinary measures necessary.
Provides direction, assistance, and intervention as needed to ensure efficient and effective program operation.
Must have the ability to independently monitor and update as necessary the Department’s Operations Manual in alliance with regulations, CCP Manual and other grantor mandated changes, with the approval of the Department Director and Chief Executive Officer.
Conducts new client intake interviews and coordinates intake into services as per eligibility and admission criteria as approved by the Chief Executive Officer.
Develops and implements new residential and related services as required by program/client needs.
Reviews Individual Service Plans for Residential Services clients and reports discrepancies to the Support Coordinator through the Individualized Service Plan (ISP) Worksheet for Residential Providers.
Develops positive and professional relationships with Support Coordination Agencies and other key external contacts.
Serves as a liaison between the agency and the New Jersey Division of Developmental Disabilities, as well as other community providers, community organizations, and client family members.
Coordinates, attends, and/or schedules all required meetings relevant to the operation of the residential program as directed by the Department Director and the Chief Executive Officer.
Monitors and spot checks staff schedules to ensure appropriate program coverage and accordance with standards and policy.
Assists with coordinating the departmental staff training day, creates and delivers program specific trainings or trainings for agency training days, as determined by the Chief Executive Officer.
Interviews prospective employees and make recommendations to the Department Director and the Chief Executive Officer on new hires, terminations, promotions, disciplinary actions, and transfers.
Ensures all necessary mandated documents have been secured for all new hires, terminations, promotions, disciplinary actions and transfers.
Partakes in the development of the Quality Assurance tools to monitor compliance and ensure corrective action when necessary.
Works cooperatively and collaboratively with the Department of Finance and Operations to ensure that all fiscal related matters are properly executed.
Ensures all Supportive Housing documents are completed annually in collaboration with Director of Operations.
Responsible for ensuring all staff trainings for the department are in compliance as it pertains to the department and the College of Direct Support (CDS).
Responsible for reviewing referrals and making recommendations accordingly to Department Director and Chief Executive Officer.
Accurately and professionally communicates with all Support Coordinators or interested parties wanting to receive services.
Follows the intake policy and standards to ensure compliance.
Keeps the Department Director informed of departmental activities and client support needs or changes daily. If necessary, reports directly to the Chief Executive Officer.
Conducts unannounced visits during all shifts randomly throughout the year.
Monitors and manages New Jersey Department of Human Services Field Safety Visits, and reports concerns to Department Director, Director of Compliance, and Chief Executive Officer.
Works cooperatively and collaboratively with other Departments in the best interest of the organization and those we serve.
Remains available to program staff in an on-call capacity, 24 hours, 7 days a week to assist with situations that occur after normal business hours.
Respects the confidential nature of all information regarding clients and families and a client's dignity is not compromised in any way.
Ensures that a safe and healthy environment is maintained for all clients at all times.
Understands the software navigation to all Fee for Service databases and websites and ensures proper billing and reviews documentation.
Cooperates with the Licensee and any Department staff in any inspection or investigation.
Monitors Supplemental Nutrition Assistance Program (SNAP) for clients in programs.
Ensures and monitors Fraud, Waste, Abuse understanding in all staff
EOE W/V/D $50k per year, M-F hours between 8a and 6p, flexibility required for the needs of the program. On Call responsibilities, Benefits packages after 60 days. Must have experience operating group homes for clients with intellectual/developmental disabilities
Operations Manager for Residential Services Requirements:
Bachelor’s Degree in Social Work, Special Education, Psychology or related field.
Valid New Jersey Driver’s License.
Strong written and oral communication skills.
Twenty-one years of age or older.
Strong computer skills in Microsoft and Excel.
Must be able to complete and submit professional level work.
Minimum of 5 years’ experience working with people with intellectual/developmental disabilities including individual support plan development, program monitoring, and behavioral plan development experience preferred in residential settings.
A minimum of two years additional experience in a residential program.
A negative i3Screen (drug test) result mandated by Grantor upon hire and maintain continuous negative results.
Must be cleared to work by the Department of Human Services FBI Fingerprints and Child Abuse Record information.
Must complete medical physical and Mantoux test within (60) days prior to date of employment.
This Management level must complete Pre-Service Training Module (the Bundle) prior to start of employment or provide documentation of completed trainings.
Must have the ability to communicate with the individuals with whom they are working.
Must be capable of providing direct assistance with the individuals with whom they are working.
Must be free from any physical, emotional, and/or mental limitations or restrictions that would prevent the successful completion of any and all job responsibilities.
Must have the ability to read, write, speak and understand English.
Must be willing to work flexible hours.