Manages the development and implementation process of a company's services involving departmental or cross-functional teams focused on the delivery of new or existing projects. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Monitors the project from initiation through delivery. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. Communicates with lead Project Manager and/or functional area manager regarding status of specific projects.
Responsibilities focus on 2 main tracks: daily operations and business improvements
Operations Track: Governed by FY/Quarter/Monthly targets, manage business operations acting as liaison across
Base Marketing throughout offer development phase
Product, User Experience & Design, Personalization and IT teams throughout offer implementation/execution on digital channels
CRM/Business Intelligence/Analytics teams to monitor offer, channel, segment performance and deliver insight derived to business improvement track
Business Improvement Track:
Responsible for assessment and analysis of behavior patterns using site metric tools to optimize targeting, user experience and ultimately the business results throughout sales customer journey on digital channels
Analysis of market competitive intelligence and technology landscape to identify and implement programs to improve business results and customer growth.
Develop business requirements interfacing with Product Management and Development Teams. Project management from initiation to delivery partnering cross functionally and leading coordination throughout implementation and operationalization.
Bachelor's degree and two years related work experience or six years related work experience post high school
Two years project management or related process management experience
Base value management on digital channels - Experience at wireless, cable operators or an leading online retailer/e-commerce platform preferred
Upgrades, Growth and Retention on digital channels including paid search and display /social
CRM, Segmentation, Campaign Management on Digital Channels
Digital Channel Technology vendor management
Project/Program Management of Marketing and Sales operations on Digital Channels
End to end execution experience in a cross functional environment involving Marketing, Channel Management, IT, User Experience & Design and Product Management
CAPM or similar Project Management certification
At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives. Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE .
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