Full Engagement Worker

Dept of Transitional Assistanc - Worcester, MA

Full-time | Part-time

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in eight residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

This is a provisional appointment.


We are seeking qualified applicants for the position of Full Engagement Worker (FEW). Our ideal candidate will perform job opportunity development activities including cultivating partnerships with community-based job skills, training, and education programs to increase available opportunities to ensure that clients, including work-required SNAP clients, are able to gain employment. The duties will include but are not limited to:

Facilitate client enrollment in employment related activities targeted to meet the work program requirement.
Work individually with clients to conduct assessments of past job experience and skill sets to determine employment opportunities with the local labor market.
Perform or assist in individual and/or group activities including orientations, job search workshops, Transition Plan meetings, participation in monitoring and compliance, and authorization and reauthorization of Employment Service Program (ESP) services and assessment referrals.
Maintain current employment and training resources in an eligibility system (BEACON).
Attend local workforce development meetings to ensure access to community-based and non DTA- funded services.
Refer clients to DTA-funded and community-based job skills training and education programs.
Perform Community Service site development activities to ensure that community service sites are integrated into the TAOs service delivery network.
Interview work program required clients and refer them to community service sites and reassesses the progress of those clients who have been participating in community service.
Participate in monthly Statewide FEW meetings to review best practices and strategize to develop systemic solutions to increase the work participation rate.
Assist staff by providing ongoing technical assistance and support with BEACON related ESP issues.
Assist staff with sanction mediation and intervention, which will require one-on-one interaction with clients who are not successfully engaging in appropriate activities.
Assist staff with referrals to ESP programs and support services, e.g. transportation and child care and Transitional Child Care.
Travel is required.
Perform other related duties as required.

Bachelor’s degree.
Demonstrate knowledge of career and educational counseling theories.
Proven ability to problem solve and motivate clients to achieve self-sufficiency while removing and resolving barriers to employment.
Proven ability to exercise discretion in handling confidential information.
Proven ability to communicate effectively orally and in writing.
Commitment to working with diverse populations.
Proficient PC skills.

Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at
1-800-510-4122 and select option #2.


First consideration will be given to those applicants that apply within the first 14 days.

REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.

  • A Bachelor's or higher degree may be substituted for two years of the required experience on the basis of two years of education for one year of experience.
  • One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.
LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title: Benef Elig & Refer Soc Wrk (C)
Primary Location: United States-Massachusetts-Worcester - 13 Sudbury St
Job: Community and Social Services
Agency: Department of Transitional Assistance
Schedule: Full-time
Shift: Day
Job Posting: Oct 16, 2019, 2:39:11 PM
Number of Openings: 1
Salary: 57,198.44 - 77,710.62 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Keesha LaTulippe - 617-348-5169
Bargaining Unit: 08-SEIU - Local 509 - Social/Rehabilitation
Confidential: No