Permit Clerk I

City of Sunnyvale, CA - Sunnyvale, CA


Regular Full-Time Employment Opportunity

If interested in this position, you should apply as soon as possible as only the first 100 qualified and complete applications will be considered.

The City of Sunnyvale is recruiting for Permit Clerk I to perform a variety of responsible customer service, clerical and technical assistance duties in support of the City's One-Stop Permit Center in the City's Community Development Department. The Building Safety team works as one solution-driven, cohesive team, and encourages leadership from the ground up.


Permit Clerk I is the entry-level classification for this job series. Initially incumbents performs assigned duties under immediate supervision, while learning related policies and procedures. Permit Clerk I is distinguished from the Permit Clerk II classification by the performance of less than the full range of duties assigned to the Permit Clerk II. As experience is gained, there is greater independence of action within established guidelines.

For complete job description, please click here: Job Description

Essential Job Functions

(May include but are not limited to the following):
Performs a variety of customer service, clerical and technical assistance duties in support of the City's One-Stop Permit Center.
Performs the receptionist function for City Hall and Community Development.
Schedules and coordinates building and fire inspections.
Serves as a resource and provides information to the public and City staff, requiring the use of judgment and the accurate interpretation of existing policies, ordinances, laws, rules and procedures in the performance of assigned duties.
Assists the general public at the front counter or by phone regarding building permit requirements, inspection schedules, plan check fees, plan check filing procedures, processing and permit status.
Researches and responds to public inquiries, including research of permitting records.
May accept permit applications, calculates and applies applicable fees; acts as cashier for development related fee-based services; prepares daily cash and monthly credit card reports.
Performs data entry; inputs various information into a variety of databases; independently completes special projects and assignments.
Performs simple plan checking; issues minor building permits in accordance with the accurate interpretation of existing policies, ordinances, laws, rules and procedures.

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Minimum Qualifications
Education and Experience

The minimum qualifications for education and experience can be met in the following way:

Graduation from high school or tested equivalent; AND
One year of clerical or general administrative experience, which includes public contact and customer service.

Knowledge of:
Office practices, methods and equipment, including computers, word processing, spreadsheet and database software applications, filing and record-keeping systems, multi-line telephone systems.
Data management and recordkeeping techniques.
Basic mathematical principles.
Principles and practices of customer service.
Methods and techniques of report generation.
Proper grammar and spelling.

Ability to:
Learn more complex principles, practices, techniques, applications and regulations pertaining to assigned duties.
Organize, prioritize and follow up on work assignments.
Learn to read, interpret and record a variety of data, including data pertaining to permits, application fees, permit fees, inspection schedules, review schedules, and other data pertaining to assigned duties.
Calculate basic mathematical computations accurately.
Follow written and oral directions.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public.
Operate a computer using word processing and business software and other office equipment.
Demonstrate initiative and exercise good judgment in the performance of duties.
Provide exceptional customer service, both on the telephone and in person.
Observe safety principles and work in a safe manner.

Willingness to:
Work occasional evenings and weekends, as necessary

Possession and continued maintenance of a valid Class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

Experience with a public agency.
Application and Selection Process

If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions no later than 5:00 p.m., on Tuesday, April 23, 2019 (postmarks or faxes are not accepted).

If interested in this position, you should apply as soon as possible as only the first 100 qualified and complete applications will be considered.

Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at and click on JOBS or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94086. Late or incomplete applications will not be accepted.

Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination, tentatively scheduled for Tuesday, May 14, 2019. The final selection interviews are tentatively scheduled for Tuesday, May 28, 2019. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).

Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies.

Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

Any successful candidate selected by the hiring department to move forward in the process will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts).

Positions in this job classification are represented by the Sunnyvale Employees Association (SEA).

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.