Job Title: Business Office Manager
It is required that the Business Office Manager has a High School diploma or equivalency. It is preferred that the Business Office Manager has taken post-secondary courses in related subjects such as account receivables, reports, computer operations, etc.
It is preferred that the Business Office Manager has at least 2 years of experience with proven competence in meeting performance standards related to this position.
Problem Solving: Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully to develop alternative solutions both alone and with groups while using reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional clients, resident family members, investors, and employee situations, responding promptly to their request for service and assistance, while soliciting feedback to improve service insuring that commitments are met.
Interpersonal: Focuses on solving conflict and not blaming. Maintains confidentiality. Listens to others without interrupting and keeps emotions under control. Remains open to the ideas of others and tries new things.
Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens carefully and gets clarification. Responds well to questions.
Team Work: Balances team and individual responsibilities, exhibiting objectivity and openness to the views of others. Contributes to building a positive team spirit.
Planning and Time Utilization: Consistently plans/coordinates work to achieve maximum productivity and efficiency without sacrificing quality, accuracy and customer service. Meets deadlines in completing job assignments and special projects.
Computer Skills: Literate in Word and Excel, as well as preferred skills in Outlook and Medicare billing software.
Written Skills: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and is able to read and interpret written information.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Business Office Manager include performing accounts receivable and accounts payable operations, personnel, payroll, funds, government and corporation reports, and other office duties under the direction of the Executive Director and in accordance with state and federal regulations and the established policies and procedures. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities.
FUNCTIONS OF THE JOB
The following job functions have been determined to be essential to the position. Thrive Senior Living reserves the right to modify this list and other functions as deemed necessary.
1. Maintain the bookkeeping system, including monthly summaries.
2. Maintain income and disbursements for the Community.
3. Calculate and manage payroll including reporting tardiness/absences/excessive mis-punches to individual’s direct supervisor.
4. Keep detailed records on wages paid.
5. Maintain accounts receivable and payable files.
6. Maintain financial file on each resident.
7. Answer phone and direct calls to others.
8. Complete typing as assigned at least 45 words per minute.
9. Assist Executive Director as requested or assigned.
10. Assist in assuring all necessary forms are completed on time.
11. Responsible for all employee HR files, new hire paperwork, training requirements are up to date in accordance with state regulations, maintain personnel files.
12. Prepare and mail resident billing.
13. Remain at repetitious task for long periods of time while completing paperwork, etc.
14. Assist in completing recertification/physician visit forms.
15. Create and maintain an atmosphere of warmth, optimism and interest in the needs of residents, families, visitors and co-workers.
16. Refer difficult and conflicting interactive situations to the Executive Director or department head as appropriate.
17. Maintain privacy of records, conditions and other information relating to residents, employees and community.
18. Perform assigned tasks in accordance with policies and procedures and as instructed by the
19. Comply with established universal precautions and isolation procedures as appropriate.
20. Notify supervisor of pending absence or tardiness within the time frame described in the personnel handbook.
21. Participate in Manager on Duty Rotation
22. Follow established smoking regulations and report violations.
23. Perform other related duties as assigned by the Executive Director.
24. Manage AMEX monthly submissions to Accounting Department from Department Heads
25. Participate in resident dining service to ensure customer service is met.
In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of the duties.
1. Assist with correspondence.
2. Assist with relieving FID for breaks by answering telephone and directing phone calls to proper person or department.
3. File records according to policy.
4. Verify accuracy of daily deposits.
5. Utilize computer reports and output.
6. Maintain admissions log.
7. Cross train and become familiar with accounts payable and payroll functions.
8. File correspondence and other records as appropriate.
9. Identify incorrect information that has been entered and correct entries in accordance with established procedures.
10. Assist in reporting and resolving complaints and grievances from residents, families, visitors and employees.
11. Assist with completing forms, reports, etc. that are not considered as essential functions.
12. Assist with supply inventory as directed or assigned.
13. Recognize, respond to and/or report resident emergency situations immediately.
14. Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).
EQUIPMENT, MATERIALS, MACHINES AND/OR TOOLS USED
The following is a list of the principal equipment, materials, machines, tools, etc., used by the employee.
Reports and forms Reference books and materials
Printer Miscellaneous office equipment and supplies
Calculator Copy machine
Computer Telephone and fax
PHYSICAL STRENGTH REQUIRED
Minimal strength and agility is needed. Must be capable of lifting fifty (50) pounds.
Because the essential functions of the job may require general involvement in a health care facility, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3, environmental and safety conditions will fluctuate. To be qualified for the position, a person will have the ability to work in this type of environment without posing a direct threat to self or others.
Job Type: Full-time
- management: 1 year (Preferred)
- Office Management: 2 years (Preferred)
- High school or equivalent (Preferred)
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Professional development assistance
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- Open to applicants who do not have a college diploma