At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Self-Checkout Clerk
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt and friendly service to customers and assist them when necessary. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed.
Core Competencies:
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Partnerships
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Growth mindset
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Results oriented
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Customer focused
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Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce; Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by:
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escorting them to the products they’re looking for
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securing products that are out of reach
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loading or unloading heavy items
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making note of and passing along customer suggestions or requests
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performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
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Assisting customers with their orders at the self-checkout lanes.
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Educating the customer on how to use the equipment.
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Performs product scanning and processing of customer’s order in an accurate, efficient and prompt manner with occasional bagging.
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Ensures proper handling of all forms of tender and coupons.
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Operates cash register accurately and scans product when needed.
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Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
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Assists courtesy clerk position as needed.
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Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.
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Answers customer questions and concerns and follows-up with appropriate personnel.
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Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
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Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
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Required to know value, look-up numbers, department numbers, and features of items for which money is received.
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Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and in the back room, and takes customers to an item when requested.
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Perceives immediate surroundings for customer needs and problems for store safety and security.
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Communicates clearly and distinctly on the intercom or telephone system.
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Reviews weekly store ad to note price changes and sale items.
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Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
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Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable).
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May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
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Assists store management as required (i.e., store displays, decorations for special promotion/events).
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Knows code dates on perishable items and can explain to customers.
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Changes register tape and ribbons as necessary.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
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Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
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Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
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Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
Education and Experience:
No education or experience requirements.
Physical Requirements:
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Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated)
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Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is frequently exposed to temperature extremes and possible dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).
Contacts:
Has daily contact with customers, co-workers, suppliers/vendors, and the general public.
Are you ready to smile, apply today.
