The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need of our services. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. We serve one out of every eight people in Massachusetts – including working families, children, elders and people with disabilities. Our services include food and nutritional assistance, cash assistance, and employment supports. With our support, our clients are given the tools to improve their economic self-sufficiency.
This is a provisional appointment.
We are seeking qualified applicants for the position of Screening and Calculation Specialist. Our ideal candidate will demonstrate organizational and excellent communication skills, as well as the ability to multitask job functions and responsibilities simultaneously. The duties for this position will include but are not limited to:
Provide administrative support to the Department’s Fraud and Overpayment Referral Screening Unit by performing complex overpayment calculations of the SNAP and Cash Assistance programs.
Research state and federal regulations and maintains a strong knowledge of such, to ensure program rules and regulations are followed.
Screen incoming fraud and overpayment referrals received from Department staff and reject referrals if necessary.
Perform screening and case reviews.
Represent the Department by answering the Fraud Hotline and complete a fraud hotline form when necessary.
Verify allegations by using the TALX Work Number and/or sending verifications to employers and other agencies.
If necessary represent the Department at Administrative Hearings or Court proceedings to defend the calculations performed.
Assist in processing and assembling SNAP SLEB investigation forms and documents
Provide other administrative dues within the Fraud Investigations and Data Matching Unit as needed.
Spanish speaking candidates encouraged to apply.
Knowledge of the programs administered by DTA.
Strong working knowledge of excel.
Ability to assemble items of information in accordance with established procedures.
Ability to maintain accurate records.
Ability to write concisely, to express thoughts clearly and to develop ideas in a logical sequence.
Ability to follow written and oral instructions.
Ability to communicate effectively in oral expression.
Ability to deal tactfully with others.
Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
Ability to exercise discretion in handling confidential material.
Ability to work under adverse working conditions.
Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license may be required.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.