Sr. Specialist, Select Banker - Hybrid

Santander Bank - New Bedford, MA3.7

Full-timeEstimated: $42,000 - $55,000 a year
Sr. Specialist, Select Banker - Hybrid-1803665
As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

Position Summary: The Select Banker-Hybrid is the single point of contact for the mass affluent customers of their assigned branch and is also integrated into the branch activities for 30% of their day. They are part of a team of experts that assist the customer with all their financial needs. The Select Banker-Hybrid delivers an exceptional level of customer service through proactive management of issues and requests and manages a portfolio of approximately 300 households.

Ability to build and execute successful sales plans
Acquire, grow and manage a profitable Branch portfolio of affluent client households (Total Investable Assets of $350k+)
Attain personal satisfaction by contributing to the achievement of client's personal financial goals
Become the trusted advisor to clients, through consistency, credibility, and responsiveness
Continually build knowledge and capabilities within the industry segment and stay current with competitive trends
Contribute to profit, sales & product targets of Branch Manager by recommending appropriate products & services to portfolio of clients
Convey the value of Santander Select with clients that may be eligible to build Select portfolio
Demonstrated ability to successfully deepen and retain customer relationships, with proven sales historically
Demonstrated knowledge of sophisticated financial services and products appropriate for high net worth clients
Develop & deepen long term relationships with existing clients through proactive & regular contact in order to gain loyalty & deepen Share of Wallet
Driven to resolve client issues to provide the highest levels of client satisfaction
Excellent communication skills
Expand and maintain relationships with internal business partners, to include, financial consultant, business banker & loan officer
Expand number of relationships through referrals and provide referrals to other bank specialists
Expand the size and quality of the Select client base through initiating new relationships and upgrading existing ones
Expand the total book of balance by attracting better Share Of Wallet of targeted customer based sales approach, service options to access their accounts 24 hours a day/7 days a week
Profile clients and identify their needs and offering them the right solutions by leveraging partnerships with a team of specialists
Provide timely customer service to clients by addressing and resolving issues/concerns and coordinating client service activities

Experience with high net worth customers preferred
3+ years of front-line banking experience required
Knowledgeable of regulatory requirements to better ensure a sound control environment
Bachelor’s degree in Business or equivalent strongly preferred; High school degree, GED or foreign equivalent required
Series 6 or Series 7. Series 63. Life and Health licenses required
Experience with high net worth customers preferred
In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

:Relationship Management
Primary Location
:Massachusetts-New Bedford-2136 Acushnet Avenue - 00132 - Lunds Corner - Branch
:Consumer & Business Banking (1001)
Job Posting
:Jan 7, 2019, 5:25:21 PM