WageWorks Inbound Customer Service Representatives
Training starts June 25, 2018
Great Pay, No Weekends, No Selling, Flexible Shift Options & Advancement Opportunities
Who We are:
At WageWorks, you have the opportunity to work for a successful company that is the provider of choice for over 58,000 clients. Our clients make up 44% of the Fortune 500 and 58% of the Fortune 100 and rely on us to provide exceptional customer service for their employees. WageWorks administers Consumer-Directed Benefits, including pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts, Health Reimbursement Arrangements as well as Commuter Benefit Services, which include transit and parking programs, and other employee benefits.
Our Inbound Customer Service Team:
Our Customer Service teams spend the majority of the day speaking with our customers, answering questions regarding their Consumer-Directed Benefits. The calls you’ll receive aren’t superficial - they are critically important to our customers. You will serve as the first point of contact for customers with questions or issues relating to employee benefits programs. You might receive upwards of 100 incoming calls and assist callers by responding to their inquiries or issues with professionalism and empathy at all times. You'll be responsible for logging and recording information about customer interactions into company systems and updating information in a timely and accurate manner.
Our facility is state of the art and provides a nice comfortable workspace with all of the Starbucks coffee you can drink. In addition, the management staff believes in creating a positive and uplifting environment that includes recognizing and developing our people for future opportunities. WageWorks is planning additional growth, which means more opportunities for people that are driven and looking for a career. In addition, though attendance is critical to our success, we have various shift options available to assist you with managing your work and home life. We begin by hiring our Customer Service Representatives on as Temporary Agents (6-8 month commitment). The top performing Temporary agents may be considered for regular employment with benefits.
Hourly Pay and Bonus
· Hiring Temporary Inbound Customer Service agents (8-11 mo. assignment length) at $14.00 per hour.
· Everyone has the potential to earn an additional $250 a month bonus, based on achievement of performance goals.
· Temporary agents will be eligible to receive medical benefits.
A total of at least one year of successful customer service experience over the phone or face to face. Call center experience is a highly preferred, but not required.
High School Diploma or GED - Completion will be verified
Excellent attendance record.
Attendance is critical, if there are any tardies or absences during training, we will evaluate the need to end your assignment.
The ability to sincerely express empathy and acknowledge customer concerns over the phone.
WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.
Employment will require successful completion of a background check.
Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.
Drug free workplace.