LOC Administrative Support Analyst
Title: LOC Administrative Support Analyst
Department: Network Operations
Position: Full Time
Shift Schedule: Day
Exempt Status: Non-Exempt Hourly
About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.
We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.
Our Mission: “Creating Customers by Servicing Customers”
Our Guiding Principles:
1. Respect for others
2. Can do attitude
3. Solve customer concerns immediately
4. Treat customer's orders like they are our own
5. Culture of continuous improvement
About the Job:
CDS Logistics & Home Services is looking to add an enthusiastic, highly organized LOC Administrative Support Analyst to our team. We are seeking candidates with experience in logistics support, customer service, and a willingness to learn.
In this role you will work within our Network Operations team supporting the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on daily administrative support for our Network Operations Team.
Successful applicant will be able to:
- Perform quality work within deadlines.
- Interact and communicate professionally with internal and external customer groups.
- Prioritize daily tasks in consideration of Organizational Strategic Goals.
- Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.
Essential Job Functions:
- Complete POD management to include imaging, classification, and POD issues resolution for agent locations
- Complete Prescheduling calls for vendor accounts.
- Complete needed calls to acquire alternate customer contact information.
- Complete address changes administrative activities.
- Complete will-call administrative activities for agent locations.
- Complete Time Frame calls when necessary.
- Complete calls for orders identified via DAWG reports: Orders received but Not Scheduled, Orders Received but Not Scheduled after 2 days of Receipt, Orders Received Not Scheduled 14 days after Receipt, Unscheduled Orders to be Received in 3 days.
- Any additional DAWGS assigned
- All other duties assigned.
Qualifications:
- Minimum of High School Diploma/GED or AA degree.
- Minimum of 1 year of experience in a logistics operations support role (customer service, account management, etc.).
- Experience working in order management software.
- Strong customer service skills.
- Excellent communication skills; verbal, written and listening.
- Excellent attention to detail.
- Ability to take and apply constructive criticism.
- Strong organizational skills to handle multiple priorities and streams of information.
- Analytical and resourceful hands-on problem solver
- Must work well in a team environment and independently
- Must be available for occasional overtime
Preferred Qualifications:
- MS Excel Skills: VLOOKUP function, IF function, filtering, and creation of Pivot Tables
- TMW Experience
Supervisory Responsibility:
This position has no supervisory responsibility.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, for 8+ hours per day, use hands to finger, handle or feel; and reach with hands and arms. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The employee must occasionally lift, push, pull and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, typing and use of wrists, hands, and fingers.
Travel:
Little to no travel is expected for this position.
Work Environment:
This job operates in an office environment. This role routinely uses office equipment such as computers, scanners, copiers, telephones. This position also operates near a warehouse environment, however only trained personally are permitted to access the warehouse environment while observing all safety procedures.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Work Location: Hybrid remote in Middle River, MD 21220
