- Associate's Degree
- Bachelor's Degree
- High School Diploma or GED
- Time Management
- Customer Service
- Microsoft Office
- Tuition Reimbursement
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
Job Category: Provider Relations
Department: Provider Network Management
Location: Los Angeles, CA, US, 90017
Position Type: Full Time
Requisition ID: 3085
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Provider Network Account Manager III (Account Manager III) is responsible for all aspects of the L.A. Care (LAC) provider contracting and relationship management process, including drafting, reviewing, negotiating and implementing phases of contracts, and building, nurturing, and maintaining positive working relationships between LAC and its network of providers. Assigned accounts include multiple large provider organizations (i.e. PPGs; Hospitals; Ancillaries; etc.), or individual practitioners, in a single or multiple locations. The Account Manager III is responsible for representing LAC in his or her partnership with contracted and non-contracted providers, at all times. The Account Manager III is responsible for maintaining an in-depth understanding of LAC governing regulations, policies and procedures, operating standards, provider contracts, and provider performance and needs. The Account Manager III leverages that information to identify, develop, and conduct relevant and tailored provider orientation sessions, make educational visits about LAC practices, policies, and requirements, and work to resolve provider issues. The Account Manager III is responsible for monitoring and managing network adequacy by assuring appropriate access to services throughout L.A. County, and beyond as necessary, to comply with State and Federal requirements for all product lines of business (Medicaid, Medicare, and Commercial). The Account Manager III is responsible for the initial on-board training of new managed care contract provider partners, and for ensuring their provider accounts maintain appropriate trainings and credentials to care for LAC members
The Account Manager III is responsible for identifying, contacting, and actively soliciting qualified providers and/or provider organizations to participate with LAC; assuring the financial integrity of LAC is maintained through rate negotiation; and, ensuring contract requirements are adhered to, including language, terms, and reimbursement requirements. The Account Manager III is responsible for the project management of all contract implementations and renegotiation functions, from pre-contracting to activation, according to predetermined internal guidelines and financial standards, while ensuring a smooth transition of services for members. Responsible for drafting contract clauses/addenda, review, and negotiating new contracts/amendments and other contracting related documents based on LAC contracting guidelines, parameters, and standards, including leadership strategy discussions; implementing contracts/amendments across LAC; and providing in-service orientation meetings with providers. Responsible for monitoring managed care contracts for renewals and expirations.
Acts the liaison between PNM and other internal Plan departments, as necessary, to resolve complex issues, and to effectively deliver accurate, timely, and appropriate information to their assigned accounts. Responsible for supporting the credentialing and re-credentialing process, investigation of member complaints, and assisting LAC in investigating any potential quality issues. Monitors timely receipt of contractually-required reporting. Acquires and maintains a functional working knowledge of applicable systems like QNXT, Visual Cactus, and proprietary provider databases, and routinely relays information about additions, deletions, or changes to the LAC Provider Network Management (PNM) Provider Data Management department.
Researches and resolves contractual interpretation, operational and/or payment issues; researches and resolves incoming escalated provider inquiries within specified guidelines; educates providers on new protocols, policies, and procedures. Ensures provider database and documentation is up-to-date, accurate, and complete.
Maintains a complete understanding of LACs reports and metrics to evaluate the performance of assigned providers and/or provider organizations, and use the data to develop and implement methods to improve relationships with all providers. Responsible to assist in all corrective actions required, up to and including termination, following LAC policies and procedures, and applicable contractual and regulatory requirements. Responsible for supporting the credentialing and re-credentialing process, investigation of member complaints, and assisting LAC in investigating any potential quality issues.
Serve as a communication link between provider accounts and LAC. Complete regularly scheduled meetings (site visits, or conference calls) with all accounts. Translate information exchange, ideas, requests and other inquiries into actionable items for improved contracting/relationship management and enhanced operational service delivery.
Supporting all of the LAC PNM departments (Oversight and Monitoring; Engagement and Strategy; Data Management; and, Operations). Supports all of the LAC PNM groups; assists in the development and distribution of provider engagement material (trainings, notices, newsletters); assists in oversight and monitoring efforts; implements LAC provider strategies; and assists in improving the quality of provider data, as needed.
Perform other duties as assigned.
High School Diploma/GED
Associate's Degree or Bachelor's Degree
With High School Diploma:
7 years of experience in contracting and/or regulatory analysis in managed care or healthcare industry
7 years of healthcare experience in Managed Care; or, with a physician group, clinical-based organization, and/or in a hospital/facility setting.
With Associate's Degree:
4 - 6 years of experience in contracting and/or regulatory analysis in managed care or healthcare industry
4 - 6 years of healthcare experience in Managed Care; or, with a physician group, clinical-based organization, and/or in a hospital/facility setting.
With Bachelor's Degree:
4 years of experience in contracting and/or regulatory analysis in managed care or healthcare industry
4 years of healthcare experience in Managed Care; or, with a physician group, clinical-based organization, and/or in a hospital/facility setting.
Proven ability to work with a diverse group of people, including physicians, support staff, coworkers and management.
Demonstrated ability to research issues and bring about resolution either directly or with the assistance of others.
Good organizational skills and demonstrate excellent attention to detail and follow up skills.
Knowledgeable financial and financial risk analysis.
Competent computer skills; MS Office skills required.
Excellent customer service skills with the ability to make independent judgments, handle multiple projects simultaneously, adapt to shifting priorities and utilize time management skills to meet deadlines.
Must have excellent written and verbal communications skills and the ability to communicate effectively with management and non-management personnel, and LAC provider network physicians.
Possess a professional and mature demeanor at all times.
Ability to work in a fast-paced department independently and handle multiple tasks; work with interruptions and deal effectively with confidential information.
Knowledge of ICD-9, ICD-10, and CPT codes desired.
L.A. Care offers a wide range of benefits including
Paid Time Off (PTO)
Medical, Dental and Vision
Volunteer Time Off (VTO)
Nearest Major Market: Los Angeles
Job Segment: Medical, Relationship Manager, Medicaid, Medicare, Healthcare, Customer Service