Full Job Description
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of one or more of our products and services supporting our Licensed Store business. We design, build and nurture an ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships and experiences. To be successful, the technical product manager needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging experiences.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Product Definition and Planning
Manages a cross-team product roadmap
Works with business owners and industry experts to scope and prioritize upcoming projects into the roadmap ensuring a continual stream of new and innovative ideas are consistently brought to market.
Manages product planning and development through day to day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives
Translates customer experience into product solutions and technical requirements
Works with producers, engineering and QA to align on feature sizing and delivery planning
Performs validation of feature sets against customer and business goals and acceptance criteria
Responsible for determining technical impacts, problem solving and proposing solutions. Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team.
Responsible for defining the acceptance criteria of a product feature
Drives optimization and process improvements between product, design, and development teams
Analysis & KPI
Identify KPIs for the product and define metrics to measure the product performance.
Measures feature success post deployment and feeds insights back to the team and the business.
Performs data analysis to justify product decisions and issue resolution and apply key learnings; defines product performance and effectiveness metrics and reporting requirements.
Leads technical opportunities to improve performance and overall product health using data results; leads ongoing improvements to product performance.
Leadership
Ensures engineering team has needed information on endpoints, inputs and outputs
Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
Builds effective relationships with key internal engineering, product and design teams
Acts as a coach/mentor to team on various technical product manager competencies
Leads team members and peers in learning technical skills and business acumen.
Influences & negotiates with teams across technology partners, business partners, and 3rd party vendors on issues/projects of all sizes.
Proposes and influences new ideas, gains alignment cross-functionally, armed with data and competency necessary to implement and sustain solutions.
Partners with the enterprise architecture community on strategies and roadmaps
Technical Acumen:
Drives technical solution for large features/technically complex features independently.
Is technically adept on end-to-end system architecture
Creates data flows and functional and technical specifications as needed
Determines technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed.
Works with engineering to define technical solution for experiment definition
Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
Defines product performance and effectiveness metrics that measure and benchmark product success.
Identifies technical tradeoffs, escalates risks and manages mitigation in collaboration with neighbor ST teams.
Summary of Experience
Required Knowledge, Skills and Abilities
Minimum of 7 years of technical product management experience in a cross-functional environment, working closely with technical teams, including software development, engineering, and testing to create and launch software products.
Hands on experience developing technical roadmaps, story outlines, writing user stories, refining product backlogs and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment
Proven experience delivering products through devops/CICD pipeline.
Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings.
Ability to thoroughly understand complex business and technical issues and influence decision making
Ability to plan for and review technical programming specifications
Working knowledge of Service Oriented Architecture (SOA) design and service management practices.
Preferred experience with a Customer Relationship Management system such as Salesforce, and exposure to REST APIs and mobile/web-based applications.
Strong presentation skills and experience presenting at many levels.
Proven analytical thinking, skills in metrics creation, attention to details, and exceptional organizational skills
Relevant functional, business, and/or industry experience (7+ years)
7+ years of industry experience in a technology environment with a record of successfully delivering complex products
BS degree or comparable technical certification strongly preferred
Recent experience in building applications for Digital Marketing, Content Management, Digital Asset Management, eCommerce
Ability to read and understand programming languages; participate in code reviews
Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
Prior programming experience a plus
Experience in licensed/franchise business models
Customer Order Management
Sales Forecasting and Demand Planning
Reporting & metrics development across multiple systems and teams
Business analysis & executive reporting
Managing technology enabled business process change
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
