As a Receptionist you will:
Receive and place calls to clients for the purpose of scheduling.
Confirm and follow up on appointments.
Greet and assist clients with excellent customer service.
Maintain medical records, ensuring that required medical and legal documentation is accounted for.
Various other duties may be assigned under the direction of the Owner(s), Office/Practice Manager, Administrators or Managers.
This position requires excellent customer service skills and an exceptional level of communication in a professional manner. The ability to multitask, stay organized, focused and maintain an accurate account of financial transactions will be an essential part of your daily performance. The position relies heavily on various computer software programs and one must be comfortable and able to master them. This position requires a huge amount of public contact therefore you must be a “people person” and enjoy interacting with clients and pets.
Utilizing standard office/business equipment.
Knowledge of veterinary medical terminology and procedures.
Experience with Infinity ImproMed is preferred.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Possession of organizational skills.
Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in the patient(s).
Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Short Term Disability
Paid Time Off (Vacation & Public Holidays)
Teladoc- FREE doctor access 24/7
Discounted Veterinary Care
EAP (Employee Assistance Program)
A large network of over 1,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!