Customer Experience Manager

Five Below - Greenwood, IN (30+ days ago)3.6


Leadership
Trainer/Developer/Motivator
Communication
Emerging Skill - Planning/Time Management
Ownership Commitment
Accountability/Delegation/Follow up
Sales Driver/Goal Oriented

Professionalism Key Responsibilities:
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Ensures that each guest has a fast, friendly, checkout
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Assists in staff scheduling
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Uses financial reporting to drive business opportunities
Assists payroll process and ensures budget is in line with plan
Assists in merchandising procedures
Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Essential Job Functions:
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time Minimum qualifications:
High School Graduate or equivalent.
College experience preferred
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure Five Below is an Equal Opportunity Employer