Jr. Business Analyst (Entry Level)

govWorks - Miami, FL (30+ days ago)


govWorks is looking for an Entry-Level Jr. Business Analyst to provide exceptional outreach for our brands: TravelVisa.com, PassportCenter.com, and PassportRenewal.com.

The primary focus of the govWorks Jr. Business Analyst is to identify, document and provide analytical support and insight related to business initiatives across all departments including marketing, sales, customer service and compliance. Create, distribute, and present analytics regarding business metrics across all lines of business and areas of customer contact management to senior management team on an ongoing basis.

We are looking for candidates that are flexible, able to work in a startup environment, passionate, energetic and hard-working. We all wear many hats and we play to each other’s strengths.

Our ideal teammate is someone who is fully invested in solving problems, curious, self-motivated and driven by quality and success. We’ve built a fantastic environment to learn and grow. We love what we do, and you will too! We provide training and career advancement.

What you will do

  • Analyze business metrics and provide continuous updates that will help improve existing processes.
  • Prepare daily recap, weekly performance scorecards and reporting.
  • Listen to call recordings and monitor live chats for compliance and quality assurance.

Responsibilities:

  • Strong analytical and quantitative skill set, including intermediate Excel skills
  • Strong communication and presentation skills - both written and verbal.
  • Proven ability to work effectively as part of a project team and at all levels in an organization.
  • Aptitude for applying and supporting technology and business systems.
  • Demonstrates attention to detail when compiling and reporting information.
  • Demonstrates a commitment to consistently providing customers a quality experience; performs necessary duties to fulfill customer service level expectations.
  • Responds to routine or standard requests from internal and/or external customers in a timely and efficient manner.
  • Understands relationships between work processes and the business.

Requirements

Requirements:

  • Bachelor’s Degree with academic concentrations in finance, economics, mathematics or related field
  • Minimum GPA of 3.50 for undergraduate level coursework
  • Mathematical/financial aptitude
  • Ability to think critically and analytically
  • Excellent verbal and written communication
  • Must be detail oriented and organized
  • Ability to pass a criminal background check

Preferred:

  • Prior startup experience
  • Experience in the Travel space
  • Knowledge of, and past experience with a CRM

govWorks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, govWorks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Location:

  • Miami, FL (Required)