Manager, Infrastructure Operations SAP Basis

The Walt Disney Company (Corporate) - Orlando, FL4.2

Full-timeEstimated: $130,000 - $170,000 a year
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

This role is part of the Enterprise Business Systems (EBS) organization. Our mission is to provide business technology solutions for the enterprise that empower growth, and enhance value across brands, geographies and organizations.

The Application Support and Operations group is part of the EBS organization. We are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automation.

We look to add team members who are focused on delivery, passionate about customer service, make data-driven decisions, are life-long learners, and prefer to work in a high-tempo, problem-solving work environment.

The Manager, Application Infrastructure Operations is a technology leader, passionate about operating and delivering enterprise-class services. This role requires a commitment to operational excellence, service management and continuous improvement. The ideal candidate will have a strong command of infrastructure architecture, a passion for problem solving, strong relationships skills, application development experience and the ability to successfully collaborate cross functionally. This role will provide day to day management and oversight of Application Infrastructure team, supporting 200+ applications across Global Finance, HR and various Corporate functions.

The supported areas include:
AIX, Linux and WinTel servers
XaaS & on-premise hosting
Application Performance Management & Monitoring
Database Management
Vulnerability Management

Responsibilities :
Managing team members and vendors to deliver 24 x 7 technical support, resolving infrastructure issues, optimizing services and ensuring the availability and performance of critical business systems
Implementing a shared SAP BASIS organization, leverging best practices to optimize efficiency across the portfolio
Establishing a technology refresh roadmap, with visibility into future technology inflection points and budgetary requirements
Providing quality and timely resolution of defects/ problems & addressing service requests through the use of service management.
Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog.
Partnering with Business & Solution Architects to identify opportunities for improved customer service, increased agility and availability.
Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services.
Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team.
Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.

Basic Qualifications :
5+ years successfully leading an enterprise infrastructure team, with focus on business applications.

3+ year managing SAP BASIS and at least one of the following:
3+ years managing cloud-based solutions
3+ years managing outsourced solution providers, including contract negotiations, on-going operations and performance management
Must have extensive knowledge of SAP BASIS
Must have extensive knowledge of SAP Solution Manager
Must have extensive knowledge in DevOps
Must have extensive skills in infrastructure management and demonstrated abilities to troubleshoot within complex systems
Must have practitioner-level skills in performance management, from application through infrastructure
Must have practitioner-level skills in Service Management principles, practices, and procedures.
ITIL Practitioner/Intermediate

Leadership Skills:
A self-starter, who is capable of navigating a complex organizational structure, managing teams through influence and direct line management.
Ability to establish some executive and many manager level relationships across the various business and technology providers within TWDC.
Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced.
A person that can decide and act within the policies and guidelines and seeks guidance from leadership for areas of differentiation.

Execution Skills:
A proven track record of execution, the candidate must be able to deliver against the Product roadmap ensuring the desired outcomes are tied to business needs.
Technical acumen and experience in sustaining infrastructure technologies which support critical business functions across: Finance, HR, Supply Chain, and numerous Corporate functions.
Practical application of processes and technologies that manage global systems processes including integration with up/downstream systems.
A “working IT manager” who gets into the details and is experienced in managing multiple medium to large scale initiatives and cross functional teams.
Equally comfortable with senior manager-level stakeholders, architects and developers-this is a hands-on position with regards to managing people and detail.
Ability to identify and marshal resources (people, funding, support) to get projects initiated and completed.
Ability to influence a significant transformation in the business technology platforms.
Practical knowledge and applied experience related to agile application development principles and ability to lead a team of support analysts in the development of capability roadmaps.
Extensive knowledge the enterprise technology landscape and ability to leverage that knowledge in delivering business outcomes with speed.
A practitioner of the Service Management and Agile Development principles and can effectively proceed through review boards and other activities.

Preferred Qualifications:
Experience with SAP HANA is highly beneficial
Experience supporting AIX is beneficial
ServiceNow expertise is highly desirable
Expertise in industry leading Application Performance Management solutions is highly desireable
Experience establishing a CI / CD environment is highly desireable
Experience with SAP CHaRM is highly desireable
SAP Certifications in Solution Manager
SAP Certifications in BASIS
ITIL Expert

Required Education :
Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related technical field

Preferred Education :
MBA or Masters in a technical field would be beneficial