Front Desk Receptionist

Goldsboro Dental Arts - Goldsboro, NC

  • Answer incoming calls for information on dental procedures.
  • Respond politely using proper telephone etiquette.
  • Schedule appointments.
  • Make follow up calls to patients to confirm them.
  • Greet walk-in patients and provide them with information on dental procedures and practices.
  • Handle necessary paperwork such as dental charts, referrals, appointment cards, and treatment plan forms.
  • Take patients’ histories and enter information in the facility’s database.
  • Verify patients’ insurance information
  • Provide patients with information on co-pays.
  • Explain office policies and dental procedures to patients and families.
  • Collect payments from patients, fill in cancellations and no show appointment times.
  • Properly store all patient records.
  • Maintain confidentiality of information.
  • Update patients’ insurance information

Dental Office Receptionist Skills

Dental office receptionists have to be skilled at many things as there is a multitude of duties that they have to perform.

Effective communication skills, the ability to maintain a good report with patients and staff members and conflict resolution experience are prerequisites to working at this position.

Familiarity with technology is essential as dental office receptionists are required to perform data entry work on an almost daily basis.

The front desk receptionist works with the dentists and assistants to ensure that scheduling proceeds in an effective manner. updates them on any expected waiting times. The receptionist also processes records and information filled out by patients and enters these into a computer database. The receptionist also works to assist in verification of insurance eligibility as presented by patients who are to be seen by the dentist

Job Type: Full-time


  • Receptionist: 2 years (Preferred)
  • Customer Service: 3 years (Preferred)
  • Dental Office: 1 year (Required)


  • High school or equivalent (Required)


  • Spanish (Preferred)