IT Administrator

ACV Auctions - Buffalo, NY3.8

Full-time
At ACV Auctions, you have the opportunity to be a part of the fast-growing automotive technology company. Our team is pioneering new technology and end to end service for the automotive industry. We are committed to making ACV Auctions a leader in the automotive wholesale industry. ACV is positioned to re-engineer the way the automobile industry buys and sells used vehicles. Our employees benefit from a relaxed yet intense entrepreneurial work environment with the chance to be part of a “ground floor” opportunity having an impact on the company’s results from day one and grow as ACV Auctions does.

IT Administrator

Who we are looking for

ACV Auctions is seeking a self-starting individual for the role of IT Administrator to help manage our internal day to day technology operations. The successful candidate must be passionate about technology and possess a demonstrated ability to follow through on tasks, pay attention to details, and work independently as well as part of a team, sometimes amid ambiguity. The IT Administrator will be a part of a team responsible for meeting ACV’s technology needs as we grow, making recommendations for continuous improvement and assisting in implementation of new solutions and products for the future.

What you will do

Provide basic to advanced level technical support and guidance for all internal users throughout the organization, both in the office and in the field
Troubleshoot hardware, software and operating systems both in person and remotely
Provision hardware, including computers and phones, for new employees and assist with their on-boarding
Provide service level support for all internal users. Services include: G-Suite, Slack, Active Directory / LDAP, ServiceNow, Atlassian JIRA & Confluence, Salesforce, and other internal tools & applications
Account management, including provisioning and de-provisioning access as well as troubleshooting login issues, password resets, etc
Develop and maintain documentation to facilitate self-service problem solving and process improvement
Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
Maintain records on repairs, down time, and configuration changes
Maintain inventory of all company owned equipment
Assist with software and hardware lifecycle management
Partner with vendors to assist with software licensing and procuring hardware, including computers, phones, and vehicle inspection equipment
Administer server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance
Monitor system and network performance and tune performance as necessary
Assist with disaster recovery and business continuity planning and support
Participate in capacity planning including forecasting of needs for future IT initiatives
Moving equipment, such as computers and networking equipment, when employees move between offices
Other duties as assigned
What you will need

Five (5) years of industry experience in a fast-paced, high-energy environment
Experience deploying and supporting enterprise applications with a 24/7 user base
Experience deploying and administering Windows Server operating systems
Experience deploying and troubleshooting both Windows and Mac operating systems
Experience configuring and maintaining iOS devices, like iPhones and iPads
Ability to visualize and understand complex systems
Familiarity with ITIL standards and IT Security compliance standards and practices
Excellent written and verbal communication skills
Ability to present and discuss technical information in a way that establishes rapport and gains understanding
Ability to deal tactfully with persons in authority, co-workers, and members of the public
Excellent customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

What we will offer

Competitive salary and benefits
Upbeat and innovative culture
Free snacks
Professional training opportunities
Flexible schedules