Full time Customer Service Liaison - Annapolis
Schedule. Shift work Sunday and Monday 2pm to 10pm and 10pm to 6am as needed.
Hourly Rate. Between 19.00 and 25.00
Job Description. The Part Time Military Customer Service Agent is responsible for direct control over all aspects of the MEPS Support Services Contract at the local level. Coordinates with key MEPS recruiting staff, hotel, transportation, and any other CMS vendors to ensure each authorized service applicant arriving at the hotel receives all services as specified in the contract proposal by performing the following duties.
Duties and Responsibilities. To perform this job successfully, an individual must be able to perform each of the following duties satisfactorily:
- Performs applicant check-in/orientation and checkout
- Performs room, kitchen, meal and facility inspections
- Forecasts daily support requirements
- Communicates with military representatives and hotel staff
- Resolves minor problems
- Communicates with Regional Manager
- Completes paperwork by entering information manually and electronically
- Reconciles monthly charges and billing
- Inventories company assets
- Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
- Other duties may be assigned
Qualifications. The requirements listed below are representative of the knowledge, skill, and/or ability required of the Part Time Military Customer Service Agent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience. High school diploma or general education degree (GED). Military or Department of Defense experience preferred. At least three years of customer service experience.
- Language Ability. Ability to read and interpret documents, write routine reports and correspondence and speak effectively before groups of customers or employees of organization.
- Math Ability. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability. Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret instructions furnished in written, oral, or schedule form.
- Computer Skills. Practical working knowledge of Microsoft Excel data entry, Microsoft Outlook Web Mail, PDF receipt and distribution (via email) and basic internet navigation.
- Equipment. Laptop computer, phone, tablet and other standard office equipment.
- Work Environment. Climate controlled, indoor environment with occasional exposure to outdoor weather conditions during security rounds. The noise level in the work environment is usually moderate.
- Physical Demands. The Part Time Military Customer Service Agent is regularly required to use hands, talk and/or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl and taste or smell.
Schedule. Shift work Sunday and Monday 2pm to 10pm, or 10pm to 6am as needed.
Hourly Rate. Range between 19.00 and 25.00 per hour
Job Types: Full-time, Contract
Pay: $19.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Rotating shift
- Split shift
Application Question(s):
- Will you be able to reliably commute to Annapolis, MD?
Education:
- High school or equivalent (Required)
Experience:
- Hospitality: 3 years (Preferred)
- Customer Service: 3 years (Preferred)
- Military: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Annapolis, MD 21401: Relocate before starting work (Required)
Work Location: In person
