Senior Architect, IT Network Infrastructure

American Airlines - Fort Worth, TX4.1

Full-time
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology team, within the Information Technology Division.This position is a tactical technical role on a highly skilled team of engineers and architects, focused on hardware, software, systems level research, and architecture aspects of next generation Unified Communications.

Specifically, you’ll do the following:
  • Creates, designs, and documents vision, standards, policies, patterns, architectures, designs, and roadmaps for Telephony and Unified Communications technologies
  • Architects and designs Telephony and Unified Communications technologies that produce benefit to the corporation
  • Creates detailed telephony designs that meet the customer requirements (including physical and logical) of complex network systems to meet the functional objectives of the business
  • Leads, mentors, reviews, and validates work assignments for architects and engineers while removing barriers that prevent productivity
  • Leads and directs implementation team for deployment of complex Telephony systems in extremely high visibility, mission critical sites for business operations
  • Provides technical leadership to infrastructure and applications/systems development teams to advance infrastructure technology. Utilizing knowledge of multiple technologies and platforms, provides technical design recommendations
  • Serves as a technical resource providing guidance and advice to voice capabilities for utilizing the full capability of technology in designing effective solutions. Provides technical assistance and follow through to team members on complex problems. Reviews design and development work, instructing team members, as needed
  • Refines ability to combine knowledge of business environment with the architecture of technology solutions. Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business

About The Job (Continued)
  • Maintains a strong knowledge of IT systems and Voice and Unified Communications architectures. Researches, collects, and disseminates information on emerging technologies and key learning throughout the IT organization
  • Participates in early stage hardware & software architecture definition, and prototype evaluation with a concentration on Unified Communications Architecture
  • Plans and implements the migration of legacy Unified Communications tools to the corporate standard
  • Runs all aspects of collaboration connectivity enterprise wide, including Web Conferencing, Video, Voice, Instant messaging, configuration, installation, maintenance, and monitoring
  • Extends and manages the global VOIP infrastructure to provide Voice over WAN intra-site dialing, and an AD-integrated global dialing directory. Provides a sustainable, scalable, highly available voice infrastructure. Manage the global Web and integrated Video Conferencing services solution and facilitate the training of IT support staff to ensure a high level of customer satisfaction
  • Negotiates contracts/renewals to ensure best value (service levels vs. cost), including the RFP process to select providers/partners
  • Manages the Unified Communications components of Disaster Recovery and BCRS activities
  • Maintains technology currency and liaises with the external environment to identify opportunities to leverage technology to the benefit of the business

Qualifications

Required Qualifications
  • Bachelor’s in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5 years of progressive experience and familiarity with current and emerging networking and collaboration technologies

Preferred Qualifications
  • 8+ years of progressive Telecom, Voice Engineering, and Unified Communications experience including instant messaging and soft phones, with integrated calendaring, web, audio and video conferencing
  • 3 years architectural/design experience, or technical/team leadership experience
  • Airline industry experience
  • Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures
  • In depth experience with VoIP networking and technical proficiency in LAN/WAN architectures
  • Strong understanding of VoIP QoS issues and mitigation strategies (G711, G729, etc.)
  • Strong technical knowledge of VoIP/IP telephony systems, PBXs, voice mail, ACD’s, interactive voice services, call management systems, and telecommunications accounting systems

Qualifications (Continued)

Preferred Qualifications (Continued)
  • Strong hands on knowledge of:
    • SIP, H.323 (IP), H.320 (ISDN), TCP/IP
    • Session Border Controller (SONUS, Acme Packet, Cisco, etc)
    • Telephony Traffic and Engineering (Erlangs, Trunks, Blockage, etc)
    • PSTN, VoIP, T1/PRI, MPLS, Frame Relay, ATM, ISDN and systems interconnectivity
    • SIP Architecture Integration
    • Microsoft Visio
    • DNS/ENUM and Dialing Plan
  • Experience working with the following:
    • Nortel, Cisco, Avaya, NEC, and Lync
    • Cisco hardware and management tool experience,
    • Cisco Unity voicemail integration with Microsoft Exchange/Outlook and
    • Cisco tools and services, including but not limited to Cisco Jabber, Cisco WebEx/Teams, and Cisco Telepresence
  • Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Ability to manage multiple efforts concurrently with the skills to keep complex initiatives moving forward quickly while exercising an appropriate level of procedural discipline
  • Ability to build strong and sustainable relationships with internal and external stakeholders
  • Experience with current best practices in IT standards, principles, and security practices
  • Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures

Qualifications (Continued)

Preferred Qualifications (Continued)
  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
  • Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
  • Ability to work well within a team environment, as well as independently

Additional Locations: None
Requisition ID: 20349