Administrative Specialist 1 (Medical Marijuana Support Specialist)

State of Oregon - Milwaukie, OR3.9

This recruitment is intended to fill one regular, full-time Administrative Specialist 1 (Medical Marijuana Support Specialist) position in our Milwaukie office.

The Oregon Liquor Control Commission (OLCC) is the agency responsible for regulating the sale and service of alcoholic beverages in Oregon by administering the state's Liquor Control Act and regulating the sale of recreational marijuana in Oregon through the Control, Regulation, and Taxation of Marijuana and Industrial Hemp Act.

The agency is comprised of three major operational programs; the Distilled Spirits Program, the Recreational Marijuana Program, and the Public Safety Program. All three programs are supported by the Administration, Financial Services, and Support Services divisions. Revenue generated from these programs helps support state and local government programs.

The Distilled Spirits Program oversees the distribution and sale of distilled spirits in the state. The Distilled Spirits division centrally purchases, warehouses and distributes distilled spirits to Oregon's independently operated liquor stores. OLCC's Public Safety Program licenses and regulates businesses in the alcohol industry such as manufacturers, wholesalers, bars, restaurants, grocery and convenience stores.

The Recreational Marijuana Program is exclusively authorized to make recreational marijuana available to consumers and licensed businesses through retail marijuana stores. The program also tracks the growing, transporting, processing and selling of recreational marijuana products. The Public Safety Program is responsible for licensing and regulation the operation of the recreational marijuana industry in Oregon.

Duties & Responsibilities
Medical Marijuana Divisional Enrollment & Administrative Support

Explains medical marijuana laws and registration requirements and processes to registrants. Registers Medical Marijuana registrants into the Program.
Maintains professional exchange with internal and external staff and stakeholders. Has regular contact by telephone, in person, letters, and electronic mail with staff members, clients, and the public, to gather and share program information, clarify policy, and determine compliance.
Researches and drafts technical documents for internal and external customers on various data primarily related to the Medical Marijuana program.
Explains laws, rules and procedures for obtaining medical marijuana licensing to internal staff and the public. Acts as resource for medical marijuana growers and licensees by explaining laws and processes.
Develops procedures and documents necessary for efficient work flow within the Medical Marijuana Program.
Reviews statistical data within the program to ensure standards within the Medical Marijuana Program.
Provides on-going Public Safety call-center support. Answers enforcement complaint line. Logs complaints from members of the public, industry, or Law Enforcement and refers to inspectors. Answers, retrieves, and reviews complaint line messages and refers as needed throughout the agency. Communicates with people of diverse cultural, ethnic and socioeconomic backgrounds. Acts as back-up to provide office coverage as assigned by manager.

Normal office conditions. Sitting at a workstation in front of a computer for extended amounts of time. Occasional lifting of boxes of files. Occasional contact with hostile, irate persons.
Qualifications, Required & Requested Skills

Three years of clerical/secretarial experience which included: Two years at a full performance level performing typing, word processing, or other generation of documents AND lead work responsibility or coordination of office procedures.

Courses or training in Office Occupations or Office Technology may be substituted for up to one year of the clerical/secretarial experience.

No substitution will be made for the two years at the full performance level.


Experience using policy and procedure manuals, handbooks, or reference material for answering questions.
Experience in a call center environment and/or a multi line phone system.
Experience working independently to prioritize tasks, anticipating needs, problem solving, making independent decisions and coping with unexpected interruptions while maintaining productivity.
Excellent demonstrated professional level written and verbal communication skills.
Experience providing information to internal and external customers via e-mail, phone or in-person.
Experience handling sensitive information with strict confidentiality and maintaining a high degree of professionalism.
Experience with standard business software such as Microsoft Word, PowerPoint, and Excel and to use the Internet for research and information gathering.
Experience dealing with angry or hostile customers.
Embraces and fosters diversity and multi-culturalism in the workplace.

Additional Requirements
Attention to detail and ability to work effectively and independently with minimal supervision. Must have good working knowledge of license application process to provide technical assistance to investigators. Must have ability to analyze license applications and license actions based on knowledge of ORS, OAR and Commission policy and practice and to write clear, concise reports and make legally sound recommendations for agency action.

Because of access to criminal history/records, the employee must be fingerprinted and satisfactorily pass a criminal history check. ORS 471.695(2).
Additional Information
To Apply: Follow the "Apply" link above and complete the State of Oregon Employment Application on-line. Due to the high volume of recruitments and applications received, we ask that you not contact us to request a status update. Every applicant will receive notification after the applications have been screened. We recommend that you print out this job posting for future reference because once the position closes, it will no longer appear on our site.

Change of Email Address: Feel free to contact us if your contact information has changed. Indicate which job postings are affected so that we can update your application(s). You will also want to update your Master Profile in

Only completed applications will be accepted: We require that you complete all the blank fields and provide complete addresses, phone numbers, supervisor names/titles, etc. for employers. Please be specific under job duties and do not write, "see resume." Resumes and cover letters are not reviewed to meet minimum qualifications unless requested in the job posting.

College transcripts: Some positions require a college degree; others allow for a combination of experience and education. Even if you feel you have enough work experience, if you want to improve your chances of meeting the minimum qualifications, we recommend that you attach college transcripts (an unofficial copy is acceptable during the recruitment phase). If you have not completed your degree, you can still attach your transcripts and indicate the number of college units completed.

If you are an eligible veteran and wish to claim veterans' preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans' preference points you MUST attach to your electronic application the following required documentation:

> A copy of your DD214/DD215 form; OR A letter from the US Dept. of Veteran's Affairs indicating you receive a non-service connected pension for the five (5) point preference.

> A copy of your DD214/DD215 form; AND a copy of your veterans' disability preference letter from the Dept. of Veterans' Affairs for the ten (10) point preference.

If you have a disability and need an alternative format to complete the application please call 503-872-5152 to advise us about the format needed. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you have questions about the recruitment and selection process contact HR Analyst Ewa Vicars at 503-872-5153.

E-mail Alerts and Job Interest Cards for Future Job Opportunities: If you wish to be notified of future job postings, you can select the following:

> For Oregon Liquor Control Commission Only:, (on right side, click:) Get E-mail Alerts, (then click:) "Click Here", then enter Email address, then enter Password. It will take you to a page where you can select from a variety of Alert topics from the OLCC.

> For State of Oregon postings on NEOGOV: (click in center:) "Look for Jobs," (click in center:) "Job Interest Cards" (complete and submit the form). On this site, there is also useful applicant information, FAQs, and you can search for jobs.

Core benefitsMedical, vision and dental insurance Comprehensive medical, dental and vision plans for the employee and qualified family members $5,000 in employee basic life insuranceRetirement benefits
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) Employer paid defined benefit and defined contribution programs**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments 24 hours personal leave earned each fiscal year Ten paid holidays a yearThe state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits
Term life (employee, spouse or domestic partner, and dependents Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Flexible spending accounts Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.