Training and User Experience Expert

Unisys - Washington, DC (30+ days ago)3.8

We are currently seeking a motivated, career and customer service oriented Training and User Experience Expert to serve as a senior member of the CAS program’s Organizational Change Management (OCM) team, and join our team in Washington, DC to begin an exciting and challenging career with Unisys Federal Systems.

Potential for Remote/Virtual work (on site work required on a "needs" basis).

The OCM team’s Training and User Experience Expert must have extensive experience in helping manage the changes that occur in an organization when new technologies are introduced; focusing on the changes to the user experience caused by the introduction of new technology, and technologies and methods that can be applied to optimizing the OCM process. Must be an expert in analyzing and managing the introduction of new technology into end user’s working environment including impact analysis, work flow analysis and resulting process reengineering, and training staff in the purpose of and use of new technologies. Must have understanding of and experience with the creation of and/or use of cloud based resources; and with the migration of legacy systems to cloud or other virtualized deployment environments.

The OCM Training and User Experience Expert can reliably create alternate depictions of data to identify and highlight issues. Can clearly summarize findings in summary reports, create and document to-be process benefits in graphic, narrative and oral formats.

Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Reviews user requirements and provides direction in the identification of problem and potential resolution. It is an important distinction that the end user of CAS deliverables are not system users, but system developers, maintainers and operators. Provides analytical support in the impact analysis required to manage the introduction of new technologies and altered work flows. Defines training objectives and prepares training solution designs to meet user requirements and satisfy interface problems. Reviews alternate approaches and selects appropriate methodology. Addresses complex problems where analysis of situations or data requires and evaluation of often intangible factors. Reviews literature, patents, and current practices relevant to the solution of assigned projects. . Evaluates vendor capabilities to provide required products or services.

Applies advanced technical principles, theories, and concepts. Contributes to the development of new principles and concepts. Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. Works under consultative direction toward predetermined long-range goals and objectives. Assignments are often self-initiated. Determines and pursues courses of action necessary to obtain desired results. Work checked through consultation and agreement with others rather than by formal review of superior. Develops advanced technological ideas and guides their development into a final product. Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and affect the image of the organization's technological capability. Serves as organization spokesperson on advanced projects and/or programs. Acts as advisor to management on advanced technical research studies and applications. May provide work leadership for lower level employees. Considered expert in field. Excludes those with full supervisory responsibility.

Bachelor's degree and 10 years’ experience required
Experience working under the Veteran-focused Integration Processes
Experience with VA programs, and an understanding of the VA mission and work flows.

About Unisys
Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.