Dealer/Product Support Intern

Mitsubishi Caterpillar Forklift America Inc - Houston, TX3.9

Full-timeEstimated: $52,000 - $68,000 a year
Position Summary:
Mitsubishi Caterpillar Forklift America Inc. (MCFA), a worldwide leader in the material handling industry headquartered in west Houston, is currently seeking a professionally dynamic individual to join our summer intern program. Interning at MCFA is not just an internship. It's a chance to play a part in changing the future of manufacturing. We’re currently looking for:

Dealer/Product Support Intern


Provide reporting and analytical support to the Warranty Administration department.
Position is responsible for assisting in the warranty claim data analysis and will include gathering data for statistics for monthly reporting.
Position will assist with Labor Rate Project to determine acceptable repair labor hours for various forklift repairs.

Support, Diagnostic Software, and Publications

Diagnostic Software Audit
This would require working with all dealers that have leased diagnostic software. Send out request to each user to supply a picture of the box and cable.
Internal Hosing 3-way to 4-way list by model family
This would require working with the G/C/P list and creating a list of all components needed to convert a mast with 3-way internal hosing to 4-way internal hosing.
Service manual proof reading
This would require reading the service manuals in the content management system.
Work with Design engineering, service engineering on any issues found in the manuals.
Create edits and work with Japan publications for approval.
New Product Release of manuals
If we have any new products coming out during this time, they could proof the Operator manual and Service manual.
Maintenance Parts List
This would require them to review our service manuals to find all of the maintenance parts needed for the first year of service.
Then use the parts manuals to find the actual part numbers
Then add the part number to the manual using the Content Management System.
Help with any CRM tickets that require list to be created.
Failure Analysis

Reviews data and failed parts from dealers to investigate the root cause of failure.
This is completed through the review of dealer claims, use of test stands, prototype trucks, and failure analysis equipment.
Position will support in process improvement related to parts receiving and shipping, inspection, and claim processing.
Actively participates in continuous improvement activities and generates defect reduction ideas.
Supports other cross-functional teams within the product services group with failure analysis request.

Bachelors Degree
Microsoft Office Experience, including intermediate level excel skills
Statistical analysis skills

Anticipated Work Schedule and Other Job Specifications:
No. of Hours per Week: up to 30

Days/Times Preferred: Monday to Friday

Please visit our company website ( for additional information and a complete listing of our current employment opportunities.

This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Agency Disclaimer:
MCFA does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of MCFA to use at the company’s discretion, with the understanding that MCFA will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions expressly requested by MCFA via a formal written agreement of support. If you would like to be considered as an approved vendor, please contact the Manager of Talent Acquisition.